Inside Sales & Customer executive

Job Title: Inside Sales & Customer Executive

Location: Bangalore

Industry: Vegan Bakery / Hospitality / Food & Beverage

Job Type: Full-time

About the Role:

We have an exciting opportunity for an Inside Sales & Customer Executive at Bangalore's one and only Vegan Bakery. If you enjoy connecting with customers, are passionate about great service, and love talking about food (especially baked goods!), this role is perfect for you.

You will play a key role in managing customer interactions across phone, chat, and email, handling website and app orders, resolving queries, and ensuring customers have an outstanding experience from order to delivery.

Candidates from the Hospitality Industry, F&B, FoodTech Company are highly preferred.

Key Responsibilities:

Hands-on experience with Bitespeed (chat + CRM platform) including chat scripts, workflows, and analytics

A proven track record of 100% call and chat coverage, ensuring no missed communications and timely response

Communicate with customers via phone, email, and chat

Handle incoming calls related to order status, delivery, and product queries

Make post-delivery calls to gather feedback and understand customer experience

Coordinate with internal teams to provide order and delivery updates

Handle customer issues from Swiggy and Zomato

Manage escalations professionally and ensure timely resolutions

Take phone orders while offering excellent customer service

Calculate product costing when required

Handle website, corporate, and social media orders

Coordinate with production and delivery teams to ensure order accuracy and on-time delivery

Provide strong administrative support as needed

Required Experience & Qualifications

Hands-on experience with Bitespeed (chat + CRM platform), including chat scripting, workflow automation, and analytics

Demonstrated record of 100% call and chat coverage, ensuring no missed communications and consistently prompt responses

Minimum 3 years of total work experience, with at least 2 years in Sales and Customer Service roles

At least 1 year of experience in the hospitality, F&B, or FoodTech sector

Excellent written and verbal communication skills in English

Degree or diploma preferred

Proficient in computer operations, including the use of chat tools, CRMs, email platforms, POS systems, and billing software

Strong customer service orientation, with solid interpersonal and organizational skills

Benefits:

Learning opportunities in a fast-growing vegan brand

Performance-based perks and bonuses

Daily food and tea provided

Health insurance and PF after successful completion of 3-month probation

Supportive and flexible work environment

Salary:

?30,000 ?35,000 per month + up to ?20,000 in sales incentives

Schedule:

Day shift

6-day work week

10-hour workdays

If you're passionate about food, great service, and want to be part of a growing brand making a difference, we'd love to hear from you!