Inside Sales And Customer Support Executive

: First LivingSpaces Pvt. Ltd

: Yukio

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Department:

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Purpose of the Role

The Inside Sales Associate is responsible for engaging inbound leads, qualifying customer requirements, and driving site visits for premium managed co-living spaces. The role focuses on disciplined lead follow-ups, accurate CRM usage, and close coordination with the sales team to convert qualified inquiries into confirmed bookings. This position carries conversion-linked incentives and directly contributes to monthly revenue outcomes.

Key Responsibilities

• Connect with inbound leads assigned through the CRM and guide them through our co-living offering.
• Understand customer needs, qualify interest, and suggest the right property and room options.
• Schedule site visits at customer-preferred time slots and ensure smooth coordination with the sales team.
• Follow up with customers before and after site visits to support decision-making.
• Update all customer interactions clearly in the CRM to maintain accurate records.
• Work closely with the sales team to help convert interested leads into bookings.

Desired Candidate Profile

a. Qualification

• Graduate in any discipline.
• Postgraduate qualification in Sales, Marketing, or Business Management is an added advantage.

b. Desired Work Experience

• 1 to 3 years of experience in inside sales, pre-sales, tele-calling, or customer engagement roles.
• Exposure to inbound lead handling and conversion-oriented environments is preferred.

c. Necessary Knowledge

• Understanding of structured sales processes and lead qualification.
• Basic knowledge of CRM systems and sales pipelines.
• Familiarity with handling customer objections and follow-up cycles.

d. Desired Industry & Sectors

• Real Estate, EdTech, BFSI, or high-volume inside sales environments with lead-driven models may also be considered.

e. Skills & Competencies

• Strong verbal communication skills in English and Hindi; Marathi is an added advantage.
• Customer-centric mindset with the ability to build rapport quickly.
• High follow-up discipline and attention to detail.
• Comfortable working with targets and conversion-linked incentives.
• Ability to work in a fast-paced, process-driven environment.