Inside Sales

Job Description

Job Title: Inside Sales Executive Location: Gurgaon Experience: 0-3 years of relevant inside sales experience About Us: We are a growing organization in the CCAAS space seeking a results-driven Inside Sales Executive to lead our product sales initiatives. This individual will play a pivotal role in developing and executing short- and long-term sales strategies while continuously improving sales programs to enhance customer satisfaction and maximize sales potential. What We’re Looking For: We need a seasoned Inside Sales Executive to oversee and support our inside sales team, manage sales metrics, and refine the sales administration process. You’ll work closely with cross-functional teams, so excellent communication and collaboration skills are a must. If you’re competitive, a great listener, and capable of building instant rapport to ensure customer satisfaction, this is the role for you! Responsibilities: ● Understand customers' needs and identify sales opportunities. ● Build and maintain a comprehensive database of current and potential customers. ● Effectively use sales CRM ● Communicate with customers through outbound calls, follow-ups on leads, and email correspondence. ● Provide detailed answers to customer queries and deliver additional product or service information as needed. ● Stay up-to-date on product and service features, updates, and industry trends. ● Explain and demonstrate product features to customers effectively. ● Research and analyze competing products and services to stay competitive. ● Drive sales growth by upselling products and services. ● Research, qualify, and pursue new leads to expand the customer base. ● Collaborate with marketing and product development teams to maintain brand consistency , provide customer /market feedback and boost engagement. ● Suggest and implement improvements to the sales administration process to optimize efficiency. Qualifications: ● Educational Background: Bachelor’s in Management Studies (BMS) and an MBA in Sales & Marketing. ● Experience: 1-3 years of relevant inside sales experience with a proven track record of exceeding quotas. ● Skills: o Strong phone presence and experience with high call volumes. o Proficiency with corporate productivity and web presentation tools. o Excellent communication skills (verbal and written). o Exceptional customer service and active listening skills. o Strong organizational skills with the ability to multitask effectively. o Expertise in cold calling and building customer rapport o Ability to meet and exceed sales targets consistently. Why Join Us? ● Opportunity to lead a dynamic team and contribute to the company’s growth. ● Collaborative work environment with growth potential. ● Be part of a customer-focused organization where your insights drive meaningful impact. Job Type: Full-time Pay: Up to ₹500,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Notice Period Experience: : Sales Development Representative: 1 year (Preferred) Location: Gurgaon, Haryana (Preferred) Work Location: In person