Infrastructure System Specialist

The Identity and Access Management (IAM) is a global organization within CISO with 1200+ employees located across the globe. IAM is responsible for managing entitlement and provisioning of access for internal Citi employees/contractors as well as external Citi clients using Citi applications. IAM collaborates with Global Information Security to establish appropriate security architecture in new apps and supports large business-driven technology projects related to information security. This position within IAM will function as an Infrastructure Systems Specialist - C04, working in a team environment. The role involves fulfilling Identity access management related requests in all banking applications and other systems with security modules. The individual will provide core customer service support for targeted applications and systems, serving as a subject matter expert and closely collaborating with various groups within the business and across Citi. The Identity and Access management operation is dedicated to delivering top-tier identity and access management services to the global Citi community with operational excellence. The team is committed to providing quality service, adhering to information security laws, regulations, policies, and standards, and optimizing business processes for risk reduction and expense management. Services provided by IAM include Application Access ID Creations, Modifications, Revocations, Terminations, Password Resets, Token Administration and Distribution, Entitlement Review Support, and Functional ID Provisioning. The ideal candidate should have 0-2 years of work experience for C04 or 2-5 years for C05 in an operational/processing environment. Experience in handling Internal/External clients and ability to manage demanding client expectations is essential. The candidate should proactively identify and resolve issues, handle ad-hoc tasks without compromising day-to-day responsibilities, work independently within a team, and have exposure to Access Administration, Information Security, Risk, and Control. Proficiency in using Microsoft Office Tools and a minimum bachelor's degree are required. Skills and competencies required for this role include high-level written and oral English communication, interpersonal, and negotiation skills to collaborate effectively with Global Teams. The candidate should be confident, self-driven, organized, possess analytical and problem-solving mindset, and have the ability to overcome obstacles. An open and participatory style that fosters creativity, cooperation, and information sharing across different teams is essential. Flexibility, adaptability to a fast-paced working environment, willingness to work in different shifts with short notice, and the ability to operate in a global team environment are key attributes required. This is a full-time position in the Technology job family group, specifically within the Infrastructure job family. Citi is an equal opportunity and affirmative action employer, welcoming all qualified interested applicants to apply for career opportunities. If you are a person with a disability requiring accommodation to use search tools or apply for a career opportunity, review Accessibility at Citi.,