Job
Description
job requisition idJR1026907 Job Summary Synechron is seeking a dedicated and skilled Infrastructure Support Engineer to join our team. This role is vital in ensuring the stability, security, and efficiency of our platform infrastructure. The successful candidate will provide expert-level support for various middleware and application deployment environments, contribute to smooth release processes, and handle critical infra support tasks. Your work will directly impact the operational excellence of our technology services, enabling seamless business operations and supporting innovation initiatives. Software Required Skills: Weblogic Server (10.x or later) WebSphere Application Server (8.x or later) Oracle HTTP Server (OHS) Apache HTTP Server (AHS) Middleware ServicesEMS, MQ, Solace, NDM, SFTP CyberArk (for secure access management) Autosys (for job scheduling and automation) ServiceNow (for incident and change management) Unix/Linux command-line proficiency Preferred Skills: Experience with cloud platforms (e.g., AWS, Azure) Additional scripting or automation tools (e.g., Shell, Python) Version control systems (e.g., Git) Overall Responsibilities Implement, monitor, and maintain platform infrastructure components, ensuring high availability and security. Support application deployment, configuration, and troubleshooting across middleware and server environments. Collaborate with Production Support and Release teams to complete infrastructure releases efficiently. Handle infra-related issues promptly, providing quick resolution to minimize downtime. Manage secure access controls via CyberArk and automate processes using Autosys. Follow ITSM best practices, including change management processes within ServiceNow. Document infrastructure procedures, configurations, and incident resolutions. Contribute to continuous improvement initiatives for infrastructure stability and performance. Performance Outcomes: Maintain optimal platform uptime and security standards. Ensure timely resolution of infra issues. Seamless coordination with support and development teams during releases. Adherence to change management and security policies. Technical Skills (By Category) Infrastructure & Middleware: Weblogic, WebSphere, OHS, AHS (Essential) EMS, MQ, Solace, NDM, SFTP (Primarily Solace experience required) Unix/Linux commands and scripting (Essential) CyberArk for secure access management (Essential) Autosys for job scheduling and automation (Essential) Cloud & Development Tools: Familiarity with cloud services (Preferred) Basic scripting skills (Shell, Python) (Preferred) Security & Service Management: Knowledge of change management processes (Essential) Experience with ITSM tools, especially ServiceNow (Essential) Experience Minimum of 3 years experience in infrastructure support and software deployment. At least 2.5 years' direct experience specifically working with platform infrastructure in a production environment. Proven track record with middleware services, application deployment, and incident resolution. Prior experience working on infra releases, change management, and automation scripting. Alternative Pathways: Candidates with equivalent extensive experience in infrastructure support, middleware administration, or related roles are encouraged to apply. Day-to-Day Activities Monitor and troubleshoot middleware and server environments. Deploy updates, patches, and configuration changes according to release schedules. Collaborate daily with support teams to address ongoing infra issues. Participate in change and incident management processes via ServiceNow. Automate routine tasks using Autosys and scripting. Attend regular team meetings, review infra health metrics, and plan capacity upgrades. Prepare documentation for configurations, procedures, and incident resolution. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; equivalent experience considered. Certifications such as Weblogic/WebSphere Administration, CyberArk Security, or Autosys are preferred. Training in ITIL or similar frameworks is advantageous. Commitment to ongoing professional development, staying current with infrastructure technologies. Professional Competencies Strong analytical thinking and problem-solving skills. Effective communicationboth verbal and written. Ability to work collaboratively within teams and across departments. Adaptability in a dynamic environment with evolving technologies. Skill in prioritization and time management to handle multiple tasks efficiently. Demonstrated capacity for innovation and continuous improvement.
