Infrastructure Lead- Mohali/Halol

Job Description

Hi, We are having an opening for Infrastructure lead at our Mohali and Halol location Job Summary : The Job holder will be responsible for IT Infrastructure operations support related activity. To ensure in defining the strategy inline with compliance, product quality management objectives and regulatory requirements. Proactively assess infrastructure issues at site and ensure its compliance at Site level as a Infrastructure Lead. Areas Of Responsibility : - The Job holder will ensure the smooth IT infrastructure operations at the site as a Site Infra Lead. - Management of IT Infrastructure Inventory for hardware and software including Servers, Network devices, GxP & Non GxP Systems. - Responsible to maintain the Server/Datacenter environment and components such as Power/UPS supply, Access to Server/Datacenter Room, maintaining of Server/Datacenter Room environment condition (Temperature & humidity) and Security Systems (Fire, Rodent & WLD) - Ensure for Backup-Restoration, Archival-Retrieval process of electronic data. - Resolving on going Hardware /Software Problems with the support of FMS team at the site and Corporate teams. - Responsible for configuration and installation of network devices (Switch, Wi-Fi, IP Phone) as per requirement in operation & projects. - Responsible for the response of users tickets (Incidents / Service requests) which is raised in IT Service Management (ITSM) portal & their resolution as per defined SLA. - Contribute for preparation of IT Infrastructure procedures and maintain IT regulations & compliance, regulatory audit support. - To perform and participate in QMS activities w.r.t IT Infrastructure such as Incidents, Change Controls (CCRs), Deviations and Corrective & Preventive Actions (CAPAs) and timely closure of all such records (CCR/Deviation/Investigation/CAPA system). - To support for the infrastructure requirements in implementation of site-based projects and Global projects related at the site. - Coordination with internal and external stakeholders for various IT Infrastructure application support and project execution. - Understanding of IT security policies, domain policies, malware and antivirus. - Support in procurement process w.r.t. Site IT Infrastructure components requirements. Educational Qualification : BE/B.Tech, MCA, BCA, MSc.-IT, BSc.-IT, Graduation+ PGDCA, Certification in Network/Server Operations and ITIL processes Skills : Management of IT Infrastructure & Site IT Support Team members, understanding the requirements of Servers/Network based from the business and their availability. Experience : 6-7 Years in IT Operations, Preferably in Pharma Manufacturing.