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Accenture
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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

service management networking protocols troubleshooting network operations fortigate switching network infrastructure networking bgp technology solutions routing fortigate firewall technical support fortinet cisco firewall ccna performance analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Operations & Service Management

Good to have skills :Network Infrastructures, Cisco Firewall, Fortinet FortiGate FirewallMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you will provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that services are running smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the operational processes.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Network Operations & Service Management.- Good To Have
Skills:

Experience with Network Infrastructures, Cisco Firewall, Fortinet FortiGate Firewall.- Strong understanding of network protocols and troubleshooting techniques.- Experience with server management and operating system-level support.- Familiarity with monitoring tools and performance analysis.
Additional Information:- The candidate should have minimum 3 years of experience in Network Operations & Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Infra Tech Support Practitioner