Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :ServiceNow

Good to have skills :ServiceNow IT Service ManagementMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain accurate documentation of technical support activities.- Implement best practices for system maintenance and troubleshooting.- Provide training and guidance to junior team members. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in ServiceNow.- Good To Have

Skills:

Experience with ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Knowledge of incident, problem, and change management.- Experience in system administration and configuration management.- Ability to troubleshoot and resolve technical issues efficiently.
Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full-time education is required.Qualification
15 years full time education