Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: -Expected to build knowledge and support the team. -Participate in Problem Solving discussions. -Assist in troubleshooting and resolving client issues effectively. -Collaborate with team members to enhance service delivery and client satisfaction. -Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: -Must Have Skills: Proficiency in Service Desk Management. -Good To Have Skills: Experience with customer relationship management tools. -Strong understanding of incident management processes. -Familiarity with ticketing systems and service level agreements. -Ability to communicate technical information clearly to non-technical users. Additional Information: -The candidate should have minimum 0-2 years of experience in Service Desk Management. -This position is based at our Jaipur office. -A 15-year full time education is required.