Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :DevOps

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
JD for Level 11 ?? DevOps Automation Engineer (Analyst Level)Job Title:Analyst (DevOps) Automation EngineerSummary:As a DevOps Automation Engineer, you will be responsible for automating routine infrastructure tasks and maintaining stable environments using scripting and configuration management tools. You will contribute to automation initiatives, support Linux-based systems, and collaborate with cross-functional teams to ensure reliable and scalable deployments. This role will provide a strong foundation in DevOps practices with hands-on exposure to key tools and technologies.Roles & Responsibilities:?¢Develop and maintain automation scripts using Ansible,Python, Shell, and PowerShell.?¢Implement Ansible playbooks for repetitive manual task for different teams, healthcheck reports, routine patching and configuration.?¢Expected to perform independently and become an SME.?¢Automate task by developing scripts using Python, Shell, and PowerShell & integrate with ServiceNow workflow for auto-resolution, and Service Request.?¢Document technical processes and contribute to standard operating procedures.?¢Participate in code reviews and cross-team knowledge sharing.?¢Work closely with senior team members to learn and grow automation capabilities.Professional & Technical
Skills:

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Must To Have Skills:oHands-on experience with Ansible and scripting in Python/Shell/PowerShell.oBasic understanding of Linux administration and operating system internals.?¢Good To Have
Skills:

oFamiliarity with Git, Jenkins, or any CI/CD platform, ServiceNowoExposure to ITSM processes and infrastructure support.
Additional Information:?¢Minimum 2 years of relevant experience in infrastructure automation.?¢Location:Noida office (Hybrid/Remote flexibility available).?¢15 years full-time education is mandatory.?¢Certifications in ansible, Linux or Python are a plus. Qualification 15 years full time education