Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Enterprise Network Operations

Good to have skills :Wireless Technologies Operations
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across multiple platforms. You will be responsible for troubleshooting and resolving hardware and software problems, both remotely and onsite, while adhering to established operating models and processes. Your role will also include implementing technology solutions at the operating system level across server and network areas, ensuring optimal performance and reliability of configured services. We are seeking a skilled Network Manager to join our team. The ideal candidate should have experience managing and maintaining network environments and working on network implementation projects. Strong technical knowledge in troubleshooting and configuring Cisco routers, switches, and firewalls is required, along with familiarity with cloud platforms. Manage team of network engineers across regions.Key Responsibilities:Collaborate with teams to develop network strategies.Should know how to lead and deliver network engagements across different implementation approaches including exceptional understanding of client business processes.Design, implement, and manage network infrastructure for optimal performance.Conduct network assessments to identify vulnerabilities.Document network configurations and procedures.Should know how to lead business case creation for network design to implementation projects.Drive continuous improvement capability with regards to tools, practices, and maturityIdentify Automation possibilities and drive automation projects.
Technical Experience:Strong troubleshooting skills with Cisco routers, switches, and firewallsFamiliarity with cloud platformsExpertise in at least two areas:switching, routing, or SDWAN, Wireless, Load balancer, working knowledge of the others.Production network monitoring experience required (lab-only experience not accepted)Professional Attributes:-Manage technical resources team.-Strong verbal and written communication skills-Able to work independently and take initiative.-Proven workload management & Flexibility in 24/7 shifts-Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.Educational Qualification:15 years of Full-time education, Experience Required:5-6 years Qualification 15 years full time education