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Infra Support Lead

8 - 12 years

14 - 18 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Servicedesk Analyst PoS ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

8+ Years of experience, having thorough knowledge on ITIL/ITSM process • Certification in ITIL v4 framework and deep knowledge of ITSM platforms • Certification in Agile principles and scrum methodology with experience maintaining a backlog and managing sprints • Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting • Strong understanding of IT Operations • Strong knowledge of retail HW/SW technologies and business processes. • Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership • Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties • Ability to understand business requirements and define technical solutions balancing technical complexity and ROI • Proven trouble-shooting experience and strong incident reduction-minded focus • Strong problem-solving skills and the ability to think quickly and execute on short-time frames • Ability to be forward-thinking and strategic – balancing both short-term needs with long-term goals

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GSPANN
www.gspann.com

Information Technology and Services

Plymouth

501-1000 Employees

364 Jobs

    Key People

  • Mohan S. V

    Founder & CEO

  • Srinivasan Sundararajan

    Co-Founder & Chief Technology Officer

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