SRE Lead

Job Description

Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable Hands on experience on APM tool Datadog Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting Strong understanding of IT Operations Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business Proven trouble-shooting experience and strong incident reduction-minded focus Should be able to unsurfaced recurring issues and Toil and suggest automations Strong problem-solving skills and the ability to think quickly and execute on short-time frames