Infra Support Engineer, AS

Job Description

About The Role : Job TitleInfra Support Engineer Corporate TitleAssociate LocationPune, India Role Description The Infra support engineer is responsible for handling day to day Infra related tickets which are related to user issues and support the production environment and help maintain production stability. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Site Reliability Engineering utilizing advanced notification and automation; Service Request fulfillment to support internal customers. Production Support, trouble shooting, Incident and Problem management. Managing customer escalations within the defined SLA. Acting as primary customer interface for day to day issues and queries. Administer standards, policies, and procedures to improve system availability, reliability, recoverability, or manageability. Troubleshoot and resolve low-level bugs and issues. Support network operating systems, applications, and utility software. Your skills and experience Technical Skills Pentaho or any other ETL tool. Oracle SQL/PLSQL Database Administration (DBA) Authentication/Authorization concepts. OS Linux/Windows Shell scripting Cloud concepts. DevOps processes. Experience Experience in working in a data centered project. Experience of production support. Experience of database development using sql/plsql. Proven ability to troubleshoot and resolve database issues. Experience working with cross-functional teams. Experience in monitoring database/servers/load etc. Experience in Oracle database/ETL tool is preferred. Experience in Cloud (GCP, AWS, AZURE) Experience in Automation using Ansible or similar. Soft Skills Problem-SolvingExcellent analytical and problem-solving skills to address complex problems. Attention to DetailMeticulous attention to detail to ensure there is no gap. Appropriate communication skills to effectively convey technical information to non-technical stakeholders. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.