Job
Description
Greetings from Infosys BPM Ltd., We are hiring for Training Auditors in Pune, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Pune Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Pune Employment Type: Full-Time. About the Role: To examine and verify the compliance against the training processes and operating process. Their primary role is to provide an independent and objective assessment of an engagements training processes operational efficiency. Responsibilities: Develop comprehensive audit plans, including risk assessments and scope definitions. Conduct audits of training and related processes for transition and BAU accounts. Utilize various audit techniques, such as sampling, testing, and data analysis. Review and analyze relevant documentation / evidence. Identify and document control weaknesses and potential areas for improvement. Prepare clear and concise audit reports, summarizing findings, conclusions, and recommendations. Communicate audit findings to management and other stakeholders effectively. Collaborate with management to implement corrective actions and improve internal controls. Analyze trends and identify potential risks to the account / organization. Identify opportunities for process optimization and efficiency gains. Participate in professional development activities to enhance knowledge and skills Support with Batch observations across engagements as part of audit framework Identify opportunities for Trainer development and align learning aids Provide support in delivering Trainings to associates as need Support with coaching of on floor SME / Team Leads if needed. Qualifications & Skills Required Min. 2 -3 yrs. experience in Training related roles in Service Desk ** Excellent analytical and problem-solving skills. Good in facilitation skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Customer Service attitude, skills and knowledge. Candidate must possess a graduate degree in any field. Excellent in MS office products (Excel, Word, Outlook, PowerPoint) Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Willingness to relocate, travel and work in shifts, at short notice. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Strong attention to detail and accuracy. Experience in a specific industry or functional area may be preferred Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
