Information Technology Support Consultant

You will be joining our team as an IT Support Professional, where you will play a crucial role as the initial point of contact for employees encountering technical issues. Your responsibilities will include providing support through various channels, troubleshooting hardware and software problems, and ensuring the smooth operation of our IT systems. This position offers an excellent opportunity for individuals interested in kickstarting their IT career within a supportive and collaborative work environment. Your main duties will involve delivering first-level technical assistance to employees and clients, resolving issues related to desktops, laptops, and mobile devices, as well as aiding in the setup, configuration, and upkeep of IT equipment and software. It will be essential for you to document and manage these incidents using our ticketing system to ensure prompt resolution. Additionally, you will be involved in IT inventory management, contribute to various IT projects, and uphold a high level of service with a positive and professional demeanor. To excel in this role, you should hold an Associates degree in Information Technology, Computer Science, or a similar field, or possess equivalent experience. A fundamental understanding of computer hardware, software, and networking is required, along with strong problem-solving abilities and keen attention to detail. Excellent communication skills, both written and verbal, are essential, as well as the capability to work independently and collaboratively within a team. A willingness to learn and adapt to new technologies and processes is also highly valued. Preferred qualifications include familiarity with Windows, Linux, and Mac operating systems, as well as basic knowledge of network protocols and troubleshooting techniques. In return for your contributions, we offer a competitive salary and benefits package, opportunities for professional growth and development, and a welcoming and inclusive work environment.,