Information Technology Asset Manager

Job Summary

Manager IT Asset Management

Key Responsibilities

IT Asset Lifecycle Management

• Own the complete lifecycle of IT assets including procurement, deployment, tracking, maintenance, transfer, and disposal
• Manage assets such as laptops, desktops, POS systems, mobile devices, peripherals, network equipment, and software licenses
• Ensure accurate asset tagging and real-time inventory visibility across locations

Process & Governance

• Define, implement, and continuously improve IT Asset Management (ITAM) policies, SOPs, and controls
• Ensure compliance with internal audits, security standards, and regulatory requirements
• Maintain asset documentation, contracts, warranties, and AMC records

Cost Optimization & Vendor Management

• Drive cost efficiencies through asset reuse, standardization, and optimized procurement cycles
• Work closely with procurement to evaluate vendors, negotiate contracts, and manage SLAs
• Track asset-related budgets, forecasts, and cost-saving initiatives

Tools & Automation

• Implement and manage ITAM tools (e.g., ServiceNow, Freshservice, or equivalent)
• Integrate ITAM with ITSM, procurement, and finance systems for end-to-end visibility
• Leverage automation and analytics to reduce manual effort and improve reporting

Stakeholder Collaboration

• Partner with IT Infrastructure, InfoSec, Finance, HR, Retail Ops, and Supply Chain teams
• Support rapid onboarding/offboarding of employees and store rollouts
• Act as the SPOC for asset-related escalations and audits

Reporting & Analytics

• Prepare dashboards and MIS reports on asset utilization, aging, compliance, and costs
• Provide actionable insights to leadership for capacity planning and investment decisions

Qualifications & Experience

Education

• Bachelor's degree in IT, Computer Science, Engineering, or related field
• ITIL certification preferred (ITIL Foundation or higher)

Experience

• 7 to 10 years of experience in IT Asset Management or IT Operations
• At least 2 to 3 years in a managerial or lead role
• Experience managing assets at scale across multiple locations (retail or enterprise preferred)

Skills & Competencies

• Strong knowledge of ITAM, ITIL, and ITSM best practices
• Hands-on experience with ITAM / ITSM tools
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, high-growth environment
• High attention to detail with a process-driven mindset