Information Management Consultant

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Work closely to support end users onsite, together with an internal support team. Organize support/training/tasks/Configuration/integration that are deemed necessary to help in the successful adoption of the system across the client organization and ensure excellent customer satisfaction. Monitor, attend, prioritize, diagnoses, and resolves incidents according to agreed procedures and escalates unresolved incidents and seek for resolution. Progress reporting according to agreed procedures. Engage with customers and our internal team to support solution deployment, configuration, integration and the operation of Bentley software and any other solution as requested. Conducting system implementation activities such as user requirement study, installation, configuration, training, coaching and UAT. Good in communication and writing skill (e.g., reporting project progress, proposal etc.). Handle pressure situations, especially when dealing with complex client requirements or time pressure of delivery. Maintaining technical competency and remain current in technology and changes in the industry. Willing to learn and pick up new knowledge with less supervision. EXPERIENCE: 5-9 years of experience working in a technology career with experience in document management system, requirement management, hazard management, interface management or project management system. SKILLS: Experience in handling customers on projects. ProjectWise administration and/or deployment skills will be a plus point. Experience in using Bentley ComplyPro will be a plus point. Understands Engineering and Construction industry knowledge (especially railway) is an advantage. Understands of relational databases, including administration, operation, and maintenance with Microsoft SQL Server. Good knowledge of networking, including TCP/IP and Microsoft Active Directory. A thorough understanding of web technologies including Microsoft IIS. Excellent written and verbal communication skills.