IND Manager GSMS

CoverWallet

9 - 12 years

11 - 14 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

business services service level agile data governance data quality oracle continuous improvement downstream secondary research data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed
GENERAL DESCRIPTION OF THE ROLE: IND Manager is responsible for ensuring a smooth, efficient, and compliant process for bringing new clients into Aon s source system
The IND Manager is responsible for managing and mentoring the team to ensure our Key Performance Indicators (KPIs) are properly managed
This includes overseeing the quality, completeness, and standardization of Aon s client onboarding process
Critical tasks in this role include validating customer names, addresses, and external identifiers, enriching records, and managing customer hierarchies through project-based activities involving secondary research
Additionally, the IND Manager supports data governance and quality initiatives by enforcing data standards, tracking data quality metrics, cleansing data, and collaborating with data stewards to resolve data issues
Driving continuous improvement in the client onboarding process is also key, which involves recommending enhancements, automating processes, and participating in testing and training
JOB RESPONSIBILITIES: Responsibilities/Authorities Manage & Mentor team on the client on-boarding process, including gathering required documentation, data entry, compliance checks, and account set-up
Define KPI & Manage the team achieve the expected KPIs Maintain Knowledge Management Framework to ensure that all process documentation is kept up to date and available to colleagues
Ensure that all team members are aware of and trained on up to date processes
Perform secondary research in D&B and online sources for identifying the company information
Coordinate all aspects of the client on-boarding process, including gathering required documentation, data entry, compliance checks, and account set-up
Collect, review, and verify necessary legal and regulatory documentation for account set-up
Proficient in analysis techniques (decision making between different information sources)
Must be able to analyze client data for accuracy, Dun & Bradstreet DUNS assignments as well as other projects that require analysis from time to time
Documenting on-boarding processes, policies and compliance reviews with detailed reports
Strong understanding of data quality methodologies and ability to analyze impacts of Data Quality Assessments reports on downstream systems
Proficient in verification, rule based and decision-based environment
Identify and resolve any issues or bottlenecks in the on-boarding process, escalating as necessary to ensure timely completion
Maintain logs of on-boarding issues, resolutions, and recurring challenges, and provide regular reports to manager
Develop and maintain detailed project plans for complex client on-boarding, tracking progress, deliverables, and key milestones
Monitor and ensure adherence to agreed Service Level Agreements (SLAs) for all on-boarding tasks and deliverables
Stay up to date with changes in industry regulations and ensure on-boarding procedures are updated accordingly SKILLS/COMPETENCIES REQUIRED: Good communication & language skills in both written and verbal English
Strong knowledge in any CRM systems (on-boarding platforms) Salesforce, CRM Dynamics, Oracle Cloud etc desired
Should have extensive research skills on company/organization profiling data
MS office suite
Skills in SQL queries and exposure to database environment would be an added advantage
Mandatory Skills Required: Strong attention to detail and documentation of all activities
Can do attitude, flexibility, ability to respond quickly and creatively to changing requirements
Ability to investigate and QA the data points
Self-motivated individual who takes additional team initiatives Good Communication and Customer Service skills
Collaborative and willingness to participate in wider initiatives
Analytical skills and good business knowledge

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