0 - 5 years
4 - 5 Lacs
Posted:9 hours ago|
Platform:
On-site
Full Time
Job Responsibilities: Handle inbound and outbound calls for international clients. Provide customer support via voice, chat, or email. Resolve customer queries and provide accurate information. Troubleshoot technical issues (for technical support roles). Achieve assigned performance targets, including call handling time and customer satisfaction. Maintain records of interactions and transactions. Follow company policies and procedures while interacting with customers. Escalate unresolved queries to the appropriate department. Key Requirements: Excellent English communication skills (verbal and written). Prior experience in an international BPO (preferred but not mandatory). Willingness to work in rotational shifts, including night shifts. Good problem-solving and active listening skills. Basic computer knowledge and ability to navigate multiple systems. Ability to handle high-pressure situations and meet deadlines.
Sourabh Bakshi ( Proprietor of Connecting the Dots )
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