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HR99 Global Services
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Inbound Telecalling

Inbound Telecalling

HR99 Global Services

0 years

0 Lacs

dwarka delhi india

Posted:1 week ago| Platform:

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Skills Required

communication service crm compliance management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

This is a full-time on-site role for an Inbound Telecaller located in Dwarka 11. The Inbound Telecaller will be responsible for handling incoming calls from clients, addressing their queries, providing information on our services, and transferring calls to relevant departments if needed. They will also be responsible for maintaining records of customer interactions, following up on customer issues, and ensuring customer satisfaction through professional and courteous communication.

Qualifications

Strong verbal communication and interpersonal skills
Excellent customer service and problem-solving abilities
Proficiency in using telecommunication and CRM software
Basic knowledge of business services and compliance is a plus
Ability to handle high call volumes and multi-task
High school diploma or equivalent; additional qualifications in customer service are a plus
Previous experience in a similar role is an advantage
Strong organizational and time management skills
Ability to work independently and as part of a team

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Inbound Telecalling