Inbound Telecaller – US Process

About the Role

We are a growing India-based telecalling company working exclusively with US-based businesses. Currently, we are hiring experienced Inbound Telecallers for our client, a reputed renovation and restoration company based in Detroit, Michigan (USA).

As an Inbound Telecaller, you will be the first point of contact for customers calling regarding emergency restoration services such as water damage, fire damage, mold remediation, and renovation inquiries.

Key Responsibilities

• Handle inbound calls from US customers professionally and confidently
• Understand customer issues related to home renovation, restoration, or emergency services
• Accurately capture customer details and service requirements
• Provide clear information, reassurance, and basic guidance to callers
• Schedule service appointments and route calls to appropriate departments
• Maintain high standards of call quality, clarity, and professionalism
• Follow US customer service etiquette and compliance standards
• Update call logs and customer information accurately in CRM systems
• Meet daily performance, quality, and customer satisfaction benchmarks

Mandatory Requirements (Non-Negotiable)

• Excellent English communication skills (spoken & comprehension)
• Neutral or US-friendly accent preferred
• Minimum 2 years of experience in international voice process
• Prior experience handling International inbound calls.
• Strong listening skills and ability to handle distressed or emergency calls calmly
• Day & night shifts (US time zones) Both available
• Basic computer skills and familiarity with CRM or call management systems

Preferred Skills (Good to Have)

• Experience in home services, renovation, insurance, restoration, or emergency services
• Understanding of US customer behavior and service expectations
• Ability to upsell or cross-sell services when appropriate
• Problem-solving mindset and customer-first attitude

What We Offer

• Competitive salary between ₹40,000 – ₹60,000 (based on experience and performance)
• Stable long-term role with a reputed US client
• Professional work environment
• Growth opportunities within international processes
• Performance-based incentives (where applicable)

Who Should Apply

• Candidates currently working or previously working in US inbound voice processes
• Professionals looking for stable night-shift roles with good pay
• Telecallers confident in handling real customer situations and emergency calls

Job Location: Mohali (Work from Office)
Immediate Joiners Preferred

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person