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Inbound Sales Representative New Associate - Voice

Inbound Sales Representative New Associate - Voice

Accenture

0 - 1 years

1 - 2 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

sales customer service customer support operations contact center cloud sales representative sla communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Associate - Voice

Qualifications:Any Graduation

Years of Experience:0 to 1yrs
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

Written and verbal communication

Adaptable and flexible

Ability to perform under pressure

Ability to work well in a team

Agility for quick learning

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Inbound Sales Representative New Associate - Voice