Inbound customer service

Job Description: You will be responsible for handling inbound customer calls, outbound calls, emails, and chats. Your role will involve listening to and understanding customer requirements, providing product/service details and benefits, and delivering end-to-end solutions. You will need to ask the right questions, probe, and prompt where necessary to ensure customer satisfaction. Additionally, it is important to capture all information provided by the customer accurately and in a timely manner. Following up with brands as per the escalation matrix until closure and staying updated with knowledge of products, processes, and services offered by the client will be crucial. Ensuring full adherence to quality parameters and SOPs, cooperating with team members, SMEs, and team leaders, and maintaining 100% schedule adherence are also part of your responsibilities. You may need to escalate calls to the team leader/manager when necessary and handle irate or demanding customers tactfully. Qualifications Required: - Proficiency in English and Tamil languages - Strong communication and interpersonal skills - Ability to handle customer inquiries and issues effectively - Attention to detail and accuracy in capturing customer information - Knowledge of products, processes, and services offered by the client - Ability to work collaboratively in a team environment - Patience and tact in dealing with challenging customer interactions Additional Details: The company offers employee benefits such as health insurance and promotes a good work-life balance. Job Description: You will be responsible for handling inbound customer calls, outbound calls, emails, and chats. Your role will involve listening to and understanding customer requirements, providing product/service details and benefits, and delivering end-to-end solutions. You will need to ask the right questions, probe, and prompt where necessary to ensure customer satisfaction. Additionally, it is important to capture all information provided by the customer accurately and in a timely manner. Following up with brands as per the escalation matrix until closure and staying updated with knowledge of products, processes, and services offered by the client will be crucial. Ensuring full adherence to quality parameters and SOPs, cooperating with team members, SMEs, and team leaders, and maintaining 100% schedule adherence are also part of your responsibilities. You may need to escalate calls to the team leader/manager when necessary and handle irate or demanding customers tactfully. Qualifications Required: - Proficiency in English and Tamil languages - Strong communication and interpersonal skills - Ability to handle customer inquiries and issues effectively - Attention to detail and accuracy in capturing customer information - Knowledge of products, processes, and services offered by the client - Ability to work collaboratively in a team environment - Patience and tact in dealing with challenging customer interactions Additional Details: The company offers employee benefits such as health insurance and promotes a good work-life balance.