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Home
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Jobs in Sector 19, Gurgaon/Gurugram
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Ileads Auxiliary Services
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Inbound Customer Service Advisor

Inbound Customer Service Advisor

Ileads Auxiliary Services

0 - 31 years

0 Lacs

Sector 19, Gurgaon/Gurugram

Posted:1 month ago| Platform: Apna logo

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Skills Required

service resolve engagement compliance drive support

Work Mode

Remote

Job Type

Full Time

Job Description

iLeads Auxiliary Services Pvt Ltd is 15 years old company having it's presence in 12 cities across PAN India with over 4000 employees. We are looking for a dedicated Inbound customer care executives to join our team at iLeads Auxiliary Services Pvt Ltd in Gurgaon, located at Sector 19 Gurgaon. In this role, you’ll be responsible for managing inbound calls, helping current customers to maintain strong relationships. Key Responsibilities: Helping customers over the phone to resolve the issues/quarries. Document customer details, purchase history, reactions, and feedback for future reference. Build good connections with customers, listen, and address their questions to maximize engagement. Maintaining call quality and compliance standards. Job Requirements: The ideal candidate should have 0.5 - 3 years of experience in customer service or a tele caller role and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass, and the candidate should be willing to work 6 days working during the Day shift. Freshers can also apply. WALK-IN DRIVE on Monday Ileads, 3rd Floor Intellect Building 249, Sector -19 Udyog Vihar Gurgaon HR - Ms. Alka and Mr. Pushp Raj

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Inbound Customer Service Advisor