Inbound and Outbound calls

**Role Overview:** As a customer service representative, your primary responsibility will be to handle inbound and outbound calls from customers. You will be required to provide information about products and services, resolve customer complaints, maintain accurate records, and collaborate with internal teams to enhance the overall customer experience. **Key Responsibilities:** - Handle Inbound Calls: Answer incoming customer calls, address inquiries, and provide support as needed. - Make Outbound Calls: Initiate calls to both potential and existing customers for sales, follow-ups, and market research purposes. - Provide Product & Service Information: Clearly communicate and explain details about the company's offerings to customers. - Resolve Complaints: Professionally address and resolve customer complaints and issues to ensure customer satisfaction. - Maintain Records: Accurately log call details and update customer records using the CRM system. - Collaborate with Teams: Work closely with sales and support teams to enhance service processes and improve overall customer experience. - Follow Procedures: Adhere to company policies, calling scripts, and compliance regulations to ensure consistent service delivery. **Qualifications Required:** - Excellent communication skills in both English and Hindi, both verbally and in writing. - Customer Focus: Display a customer-oriented attitude and handle complaints professionally. - Problem-Solving: Strong skills in identifying and efficiently resolving customer issues. - Technical Skills: Basic computer proficiency and experience using CRM systems. - Multitasking: Ability to manage high call volumes and switch between tasks effectively. - Experience: Previous experience in a customer service or call center environment is advantageous. (Note: Additional details about the company were not provided in the job description.) **Role Overview:** As a customer service representative, your primary responsibility will be to handle inbound and outbound calls from customers. You will be required to provide information about products and services, resolve customer complaints, maintain accurate records, and collaborate with internal teams to enhance the overall customer experience. **Key Responsibilities:** - Handle Inbound Calls: Answer incoming customer calls, address inquiries, and provide support as needed. - Make Outbound Calls: Initiate calls to both potential and existing customers for sales, follow-ups, and market research purposes. - Provide Product & Service Information: Clearly communicate and explain details about the company's offerings to customers. - Resolve Complaints: Professionally address and resolve customer complaints and issues to ensure customer satisfaction. - Maintain Records: Accurately log call details and update customer records using the CRM system. - Collaborate with Teams: Work closely with sales and support teams to enhance service processes and improve overall customer experience. - Follow Procedures: Adhere to company policies, calling scripts, and compliance regulations to ensure consistent service delivery. **Qualifications Required:** - Excellent communication skills in both English and Hindi, both verbally and in writing. - Customer Focus: Display a customer-oriented attitude and handle complaints professionally. - Problem-Solving: Strong skills in identifying and efficiently resolving customer issues. - Technical Skills: Basic computer proficiency and experience using CRM systems. - Multitasking: Ability to manage high call volumes and switch between tasks effectively. - Experience: Previous experience in a customer service or call center environment is advantageous. (Note: Additional details about the company were not provided in the job description.)