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Ericsson
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Improvement and Performance Manager

Improvement and Performance Manager

Ericsson

6 - 10 years

0 Lacs

noida uttar pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer complaint resolution tableau ms excel analytical skills presentation skills machine learning artificial intelligence automation kpi analysis 4g5g network architecture call flow analysis data analytic tools power bi independent project management service related kpis understanding user perception understanding new project orq assessment ebp ericsson business process finance processes

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team About this opportunity: As the Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement, you will play a crucial role within the organization. Reporting to the Manager-Service Improvement, you will be responsible for identifying, driving, supporting, and facilitating efficient and effective transformations and changes. Your focus will be on translating business needs into tangible business results, delivering improved customer, operational, and financial performance impact, as well as driving required culture changes. What you will do: - Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction and improved customer experience. - Be accountable for WO/ticket/alarm reduction initiatives per contract. - Perform Alarm, TT, WO correlations to resolve chronic network issues, validate and analyze network performance reports, and prepare action plans for network improvement. - Participate in technical discussions to enhance overall network performance and provide recommendations from a problem management perspective. - Propose and ensure best practices are followed within all related functions. - Monitor KPI trends and conduct post-deviation analysis. - Identify, prescribe, and drive the implementation of proactive prevention methods in problem handling. - Maintain and track actions taken to drive improvements following governance methods. - Identify Single Point of Failure (SPOF) and drive mitigation plans to minimize impact. - Maintain a RISK register for identified risks and drive efforts to minimize impact or mitigate risks. - Collaborate with Data Analytics teams to build models for prescriptive insights. - Propose predictive analytic models based on alarms/outages and QoS using Capacity & Utilization trends. - Engage with operations and other teams to ensure timely closure of actions. - Prioritize problems based on risk, impact, and severity. - Contribute to developing and maintaining a good record of problems, root causes, and solutions in a knowledge base for reducing repetitive incidents due to the same problem. The skills you bring: - Knowledge of 4G/5G network architecture, call flow, interfaces, and ability to analyze call flow traces for the resolution of customer complaints. - Familiarity with data analytic tools like Power BI, TABLEAU, MS Excel, etc. - Ability to independently drive projects/assignments as per customer requirements. - Strong analytical skills to identify improvement areas in customer networks and suggest proactive solutions. - Proficient in presentations and understanding of Service Related KPIs and User perception. - Understanding of Machine Learning, Artificial Intelligence, and Automation. - Ability to perform new Project ORQ (operation request) assessment and KPI analysis after new change implementation in the network. - Knowledge of EBP (Ericsson Business Process and Finance Processes). Key Qualification: - BE/B.Tech (Telecommunication/ Computer Science)/MBA - Industry experience: 6 years and above - Telecoms Operations, with at least 6 years of hands-on experience in PACO/CS Core domain (Experience with Ericsson, Nokia, or Huawei nodes),

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Improvement and Performance Manager