Implementation manager, ITIL/Senior Consultant Specialist

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: A good technical IT knowledge on the infrastructure side around servers, apps etc and being well versed in this would be advantageous Proven ability to work directly with users and management to plan and co-ordinate requirements, provide status updates, and build good relationships and good rapport with technical and non-technical staff Appropriate project management, IT and/or business qualification with a strong academic record Strong leadership, communication, and stakeholder management skills, with the ability to navigate and influence within a large complex matrix organization. Requirements To be successful in this role, you should meet the following requirements: Bachelors degree in business or technical degree with at least 3+ years of software development, computer operating systems, and payment processing experience Experience in Preparing Implementation & Deployment plans and executing the same. Strong knowledge of Windows/Unix architecture, deployment considerations and structured infrastructure methodologies Experience of taking a high-level design and producing detailed design documents taking into account capacity planning, server specification, disaster recover, monitoring, security and network requirements Experience of documenting and handing over solutions to operational teams. Experience of working with Prince 2 project and ITIL methodologies Managing 3rd party and internal resources to deliver projects. Experience of communicating complex solutions to non-technical project stakeholders Proven understanding of change management processes in a fully change managed environment (ITIL). Oversee the implementation of workflow and automation solutions, document management strategies, and client data management initiatives. Must be familiar with Scaled Agile delivery and principles deliver enterprise application. Understanding of wholesale banking products and processes (payments experience is a plus), as well as the interdependencies within the end-to-end landscape. Comfortable working with remote team members in different time zones and from diverse settings.