Implementation cum Support Engineer

• Implementation Support Consultant / Engineer is required to manage directly the technical issues of Systems for the new customers .
• The engineer is also expected to provide a wide range of consultancy, training and support service to new and existing customers, work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others(end user, the Main Contractor, suppliers, sub-contractors) within targeted quality bounds and to targeted timescales.

Qualification Criteria/Work Experience

Essential:

• Ability to work as a team or unsupervised
• Microsoft Client/Server Experience and configuration
• Principles of IT operation
• Logical approach to problem solving
• IT competence within the Microsoft Office suite Well organised, adaptable, good problem solver
• Experience of implementing systems built using the following technologies:-

Technologies Hands-on/ Experience (Years)/ Priority

• Windows Operating Systems and networks 1-3yrs 1
• MS Word , mail merging , report dashboard management 1-3yrs 1
• Oracle and SQLServer databases 1-3 yrs 1
• SQL 1-3 yrs 1

Essential Technical Skills

Provide consultancy and/or training include:-

• Data Migration consultancy
• Provision of bespoke data loads
• DTI training and consultancy
• Bespoke Task Manager Workflows
• Query View training and consultancy
• Archiving (Data Reduction) consultancy
• Integration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)
• Variable Warnings set up
• Data tidy up exercises (e.g. address cleansing and people matching)
• Financial Year End related activities.
• Minor bespoke work

Qualifications

• Ability to provide training and consultancy services to customers in a clear and informative manner.
• Excellent interpersonal, communication and organisational skills
• Good knowledge of the NEC Housing product
• Good SQL skills
• Good understanding of Oracle databases
• Ability to produce clear and concise documentation such as Functional Specifications and Dataload Documents
• Ability to learn new skills quickly.
• Willingness to travel in the UK and overseas as per need

Desirable:

None

Overall Project/Task description

Key tasks & responsibilities

• Provide advice to customers on data migration into NEC
• Provide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etc
• Provide assistance to customers wanting to carry out data manipulation / date cleansing activities.
• Contribute to providing solutions to customers interfacing and integration requirements.
• Assist with writing new data loads
• Assist customers with year-end processes, data loads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas

Qualifications

Any graduate

Additional Information

Excellent Communication Skills required.