Imperva DAM Professional

Job Description

Job Description: Imperva Cybersecurity Senior Analyst- Imperva is responsible for second level management of Imperva, Incident tickets, alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Imperva services in accordance with best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks. Must have good knowledge of the following technologies: Sound knowledge on Imperva architecture. Hands on experience is installing and configuring I mperva server-side components and agents. Able to analyze and repair (Server/components & Agents) Experience in upgrading Imperva infrastructure Use of scripts in Imperva environment. Knowledge on Database (Oracle, MS SQL & Postgre Knowledge on secure Sphere System Administration Knowledge on Basic Unix CLI & Windows Operating Systems ITIL Principles Good to have knowledge of these technologies: Shell Scripting Experience: 4 - 8 years relevant experience required. Responsibilities: Installation and upgrade of Imperva Agents. Analyze and repair (Server/components & Agents) Design and Manage the Imperva Infra activities/upgrade. Act on alerts received through tickets or monitoring tools. Basic Troubleshooting of Imperva related components on Windows and Unix servers. Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations. Responsible for handling Incident and Request Management. Participate in Change and Problem Management Provide required inputs to stakeholders involved in case of critical incidents like outages. Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Adhere to documented notification and escalation process Communicate to the customer while responding to a case and after resolution of the case. Participate in regular reviews with the team Update daily reports and checklists as defined. Create and update documentation Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks To be proactive and have an Agile mindset to manage and execute Agile Scrum activities. To be capable and understand the SQL commands to troubleshoot the Imperva issues/Alerts. Skill Set: Imperva design & Implementation experience, Knowledge on secure Sphere System Administration and Database (Oracle, MS SQL, Postgre), Basic Unix Shell knowledge, Windows Server OS .