Immediate Openings For Team Leader Fraud disputes - Pune

Wipro

5 - 10 years

4 - 8 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

dispute management chargeback Card Operations Fraud Investigation Fraud transaction Banking Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for 5 +years experience in Fraud Disputes, 2+ Years as team Lead

Work From Office
Job Location: Pune
1 Way cab facility
Night Shift
Notice Period- Immediate to 1 Month (maximum)

Essential skills:

5 years of relevant experience in Fraud Disputes
Excellent written and verbal communication skills.
An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.

Managing Daily Operations
Managing Team of upto 15 resources
Team mentoring and coaching individual associates who may fall below desired performance
Handle first level escalations on process issues that cannot be resolved by agents
Monitoring and ensuring closure of daily/weekly and monthly deliverables
Managing SLA, Daily reporting, Agent's leave planning
Monitor random calls/cases to improve quality, minimizing errors and track operative performance.
Continuously contribute towards process improvement
Maintain a strong knowledge of products and services for customers that we are servicing

Interested Please Contact-Krishna-8072255275

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