Job
Description
About KnackForge KnackForge is a team-focused, culture-driven, high-performing software and hardware development company. We have offices in Chennai, India, and Tyler, Texas in the USA. At our core, we live the fact that a happy team makes a happy customer. We believe that our industry requires our team to constantly learn and develop themselves for self-improvement and to provide better experiences for our customers. We welcome energetic, driven, and very smart people into our culture and on our team. Get to Know Us and Be Amazed Visit our website Learn a little bit about our culture Learn a bit more about us Look at our GREAT Glassdoor Reviews - 5 Stars! Look at our GREAT Google reviews - 4.9! Responsibilities: - Own and manage the complete IT infrastructure lifecycle: hardware, software, servers and networks. - Lead procurement, deployment, configuration, and support for all endpoint devices (laptops, phones, etc.). - Maintain an accurate IT asset inventory (hardware and software); enforce IT asset management policies. - Monitor system health, performance, and security across all IT environments (on-premise). - Implement and manage user identity and access control systems (SSO, IAM, Active Directory, etc.). - Oversee installation and maintenance of productivity tools (email systems, collaboration tools, licenses). - Drive IT security policies and compliance (firewall, antivirus, encryption, backups, patching, audits). - Manage internal ticketing/helpdesk systems and ensure timely resolution of employee IT issues. - Coordinate with external vendors and software license partners. - Plan and execute IT infrastructure upgrades, disaster recovery drills, and system migrations. - Train and support employees on IT policies, tools, and best practices. Required Technical Skills: - 5+ years of experience in IT infrastructure and operations, with at least 1 years in a leadership role. - Proficiency in managing Windows/Mac/Linux systems, VPNs, LAN/WAN, firewalls, and routers. - Experience with enterprise tools: Microsoft 365, Slack, Zoom, Jira, Confluence, etc. - Familiarity with endpoint management tools (Jamf, Intune, SCCM, MDM solutions). - Expertise in cybersecurity best practices, encryption, compliance frameworks, and endpoint protection. - Solid experience with backup and disaster recovery planning. Soft Skills: - Strong leadership and organisational skills. - Excellent communication and collaboration abilities. - Proactive problem-solver with a service-oriented mindset. - Capable of working under pressure and prioritising critical issues effectively. Preferred Qualifications: - ITIL, CompTIA, CISSP, or other relevant certifications. - Experience in a software or SaaS company environment. - Familiarity with ISO 27001 or SOC 2 compliance processes. Join our family - we take care of our own Hungry? Depending on your shift, let us buy your lunch or dinner. We would love to take care of you and your dependents by providing medical insurance. Are you a wonderful, productive team member? Save time without a commute. Looking for more schedule flexibility? Enjoy working from home and be productive Enjoy your leisure time. We respect your scheduled days off. Do you want to develop yourself professionally? We not only encourage it, we provide the materials, pay for your certifications, and provide a bonus for certain certifications. Need a higher degree? Let us help you with our tuition reimbursement plan Are you looking for extra compensation every quarter? Here you go! We reward you with a performance bonus after evaluating your high-quality work on projects. Let's connect! Here's our process to get to know you Introductory round with our recruiting teamlet's get to know you. Technical Round 1Show us how smart you are. We would really love for you to join our team. Let's make a deal. We believe this and live it every day KnackForge is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
