IIDE - The Digital School

Job Description Work Timings: 10:00 am - 7:00 pm Working Days: Monday - Friday (2 Saturdays are working; 3 Saturdays are off) Location: Andheri, Mumbai (5 minutes from Railway Station) Work Mode: 100% Work from Office Reports to: Director of Student Success Why IIDE: At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives. About The Role: As the Program Manager - Student Operations (PG Programs) , you will oversee the 11-month flagship Postgraduate Digital Marketing Program conducted offline. This role involves end-to-end management of the program to ensure a seamless experience for students and faculty. You will focus on maintaining high standards of student satisfaction, driving operational excellence, and enabling students to achieve their academic and career goals through strategic and efficient management. What You'll Do: Program Oversight: Supervise the delivery and overall management of the 11-month offline PG Program in Digital Marketing. Oversee the entire student lifecycle, including orientation, academic progress, industry interactions, and graduation, ensuring an exceptional and enriching experience. Consistently monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) metrics to ensure high levels of student satisfaction and engagement. Student Experience And Escalation Management: Act as the primary point of contact for students, addressing grievances, resolving escalations, and ensuring timely and satisfactory outcomes. Collaborate with academic and placement teams to deliver on students’ educational and career development expectations. Team Management And Collaboration: Manage and guide a team of 5-10 members, ensuring efficient operations and achieving team objectives. Coordinate faculty schedules, monitor feedback, and ensure effective faculty-student engagement throughout the program. Collaborate with the Director of Student Success to refine processes and strategies, reducing operational inefficiencies and enhancing program outcomes. Program Planning And Execution: Plan and execute key program events such as orientation, mid-program reviews, industry visits, live projects, and convocation ceremonies. Maintain alignment with institutional goals while managing program costs effectively. Process Optimization And Technology Use: Develop, implement, and refine processes for operational efficiency, ensuring streamlined student and faculty management. Leverage ticketing software to track and address student and faculty concerns effectively. Data Monitoring And Analysis: Monitor and analyze data on attendance, assignment submissions, placement readiness, and student retention to derive actionable insights. Conduct regular surveys and feedback sessions to continually improve the overall student experience. Additional Responsibilities: Undertake other reasonable duties related to program management as required by the leadership team. Requirements Who You Are: Must-Have: Minimum of 8+ years of experience in student-facing roles, preferably managing offline academic programs. Proven leadership experience in ed-tech or education domains, with the ability to manage teams of 5-10 members. Strong interpersonal and problem-solving skills, with the ability to handle escalations and deliver delightful experiences to students. Track record of maintaining high standards of student satisfaction and experience metrics, such as CSAT and NPS. Should Have: Experience with ticketing software for managing student queries and concerns. Familiarity with process improvement strategies to enhance program operations. Nice To Have: Additional certifications or training related to program management or education. Experience organizing and managing large-scale events like convocations or industry collaborations. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Location: Andheri Campus, Mumbai (may involve travel to other campuses) Work Mode: 100% Work from Office Reporting to: Director – Student Success Timings: 9:00 AM – 6:00 PM / 10:30 AM – 7:30 PM Why IIDE? IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: We’re looking for a dynamic Student Engagement & Events Coordinator – Student Success Team to lead events and initiatives that enhance student engagement and campus culture. From concept to execution, you'll be at the forefront of creating experiences that foster community, leadership, and student success. This role blends event management, student engagement, and cross-functional collaboration. What You’ll Do: Event Planning & Execution Brainstorm and implement engaging event concepts aligned with IIDE’s culture and student interests Develop detailed event proposals and manage approvals Create and manage event budgets with cost-effective planning Document event expenses and ensure accurate invoicing and reporting Source and coordinate with vendors and suppliers Oversee logistics and ensure timely execution of all event elements Collaborate with the Social Media team to amplify event visibility Prepare post-event reports including expense tracking and success analysis Student Engagement & Campus Culture Lead student engagement initiatives that align with Student Life objectives Organize orientation programs and onboarding experiences for new students Act as the key point of communication for students; maintain the student handbook & newsletter Oversee a wide range of student events—volunteering, sports, entertainment, and cultural celebrations Manage large-scale campus events such as convocation and national day celebrations Support student development programs including leadership training and wellness initiatives Provide mentorship and logistical support to the Student Council, clubs, and societies Collaborate with academic teams and central departments for event reporting and planning Requirements Requirements: Must-Have: Minimum 2 years of experience in event management, student engagement, or related roles Strong communication and interpersonal skills Proficiency in Google Workspace (Docs, Sheets, Slides) A proactive, student-first approach with a passion for community building Preferred: Degree in Event Management, Hospitality, PR, Marketing, or related fields Experience working in educational institutions or youth-focused organizations If you're passionate about building student communities and creating memorable campus experiences, we’d love to hear from you. Apply now and be part of IIDE’s mission to transform education beyond the classroom. Show more Show less

Location: Andheri Campus, Mumbai (may involve travel to other campuses) Work Mode: 100% Work from Office Reporting to: Director – Student Success Timings: 9:00 AM – 6:00 PM / 10:30 AM – 7:30 PM Why IIDE? IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role We’re looking for a dynamic Student Engagement & Events Coordinator – Student Success Team to lead events and initiatives that enhance student engagement and campus culture. From concept to execution, you'll be at the forefront of creating experiences that foster community, leadership, and student success. This role blends event management, student engagement, and cross-functional collaboration. What You’ll Do Event Planning & Execution Brainstorm and implement engaging event concepts aligned with IIDE’s culture and student interests Develop detailed event proposals and manage approvals Create and manage event budgets with cost-effective planning Document event expenses and ensure accurate invoicing and reporting Source and coordinate with vendors and suppliers Oversee logistics and ensure timely execution of all event elements Collaborate with the Social Media team to amplify event visibility Prepare post-event reports including expense tracking and success analysis Student Engagement & Campus Culture Lead student engagement initiatives that align with Student Life objectives Organize orientation programs and onboarding experiences for new students Act as the key point of communication for students; maintain the student handbook & newsletter Oversee a wide range of student events—volunteering, sports, entertainment, and cultural celebrations Manage large-scale campus events such as convocation and national day celebrations Support student development programs including leadership training and wellness initiatives Provide mentorship and logistical support to the Student Council, clubs, and societies Collaborate with academic teams and central departments for event reporting and planning Requirements Requirements: Must-Have Minimum 2 years of experience in event management, student engagement, or related roles Strong communication and interpersonal skills Proficiency in Google Workspace (Docs, Sheets, Slides) A proactive, student-first approach with a passion for community building Preferred Degree in Event Management, Hospitality, PR, Marketing, or related fields Experience working in educational institutions or youth-focused organizations If you're passionate about building student communities and creating memorable campus experiences, we’d love to hear from you. Apply now and be part of IIDE’s mission to transform education beyond the classroom. Show more Show less

About IIDE IIDE – The Digital School is India’s leading digital marketing institute, known for its industry-driven curriculum, expert-led training, and high student success rate. We are on a mission to shape the digital marketers of tomorrow, and we’re looking for a Team Leader – Admissions to help drive our vision forward. Role Overview As the Team Leader - Admissions, you will be responsible for managing a team of counselors and actively driving admission closures to meet enrollment targets. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for education. This role requires a results-driven professional who can motivate the team, optimize lead conversion strategies, and personally handle key enrollments to maximize revenue. Key Responsibility Areas (KRA) Team Management & Performance Optimization: Supervise, mentor, and support a team of admissions counselors to optimize lead conversions. Set and monitor daily, weekly, and monthly targets, ensuring achievement of enrollment goals. Conduct regular performance reviews, provide constructive feedback, and implement improvement strategies. Driving Admissions Closures (Personal Contribution to Sales): Actively engage with high-intent leads and personally drive admission closures. Handle complex student queries, objections, and escalations, ensuring successful enrollments. Assist the team in closing difficult cases and refining their sales techniques. Lead Conversion Strategy & Optimization: Develop and execute strategies to enhance conversion rates from inquiries to enrollments. Analyze lead performance data, identify bottlenecks, and implement data-driven improvements. Work closely with the marketing and operations teams to refine the student enrollment journey. Training & Development: Conduct ongoing training sessions to enhance the team’s communication, negotiation, and sales skills. Keep the team updated on IIDE’s program offerings, industry trends, and competitor insights. Foster a culture of continuous learning and professional development within the team. Reporting & Analysis: Track and report key performance metrics, including lead conversion rates, counselor productivity, and pipeline progress. Present insights and strategic recommendations to senior management for process optimization. Requirements What We’re Looking For: Bachelor’s degree in any field. 4+ years of experience in sales, admissions, or lead conversion, with at least 1 year in a leadership role. Strong understanding of sales funnels and conversion metrics. Excellent communication, negotiation, and leadership skills. Ability to manage a team while handling personal sales closures. Proficiency in CRM software (Leadsquared preferred) and MS Office Suite. Ability to thrive in a fast-paced environment and meet deadlines. Passion for helping students achieve their career goals through education. Why Join IIDE? Be part of a leading digital marketing institute shaping the careers of tomorrow. Opportunity to work in a dynamic, fast-growing, and supportive environment. Competitive salary and performance-based incentives. Continuous learning and career growth opportunities. Show more Show less

Working Days: Monday - Saturday Location: Lower Parel (5 minutes from Railway Station) Reports to: Sales Manager / Head of Department Work Mode: 100% Work from Office Why IIDE: At IIDE, we are shaping the future of digital marketing education by providing a collaborative, growth-oriented work environment. We value leadership, innovation, and performance. As part of our leadership team, you’ll influence the direction of our student engagement and drive the success of our counseling function. Join us in empowering thousands of learners to achieve their digital career goals. About the Role: As a Team Lead – Academic Counseling, you will be responsible for managing and mentoring a team of academic counselors to ensure high conversion rates and optimal student engagement. Your role involves driving performance, strategizing for lead conversion, solving escalated queries, and contributing towards revenue growth. You will be the bridge between leadership and the counseling team, implementing best practices while ensuring a student-first approach. What You'll Do: Team Management & Leadership: Lead, mentor, and motivate a team of 6–10 academic counselors. Conduct regular performance reviews, provide actionable feedback, and implement improvement plans. Organize training sessions to upskill the team on counseling strategies, CRM usage, and product knowledge. Strategic Planning & Execution: Plan and execute strategies to meet weekly and monthly enrollment targets. Monitor team KPIs including lead response time, talk time, and conversion metrics. Liaise with marketing and operations to ensure alignment of lead quality and batch requirements. Sales & Counseling Oversight: Supervise counseling sessions to ensure high-quality engagement with students and parents. Personally handle high-stake or escalated student interactions and ensure successful closures. Provide data-driven insights to management and collaborate on process optimization. Reporting & Analytics: Track team performance using CRM dashboards and sales analytics tools. Generate and share performance reports with leadership, identifying trends and improvement areas. Drive CRM discipline and ensure accurate data entry and lead management across the team. Who You Are: Must-Have: Experience: 3–5 years in sales or counseling, with at least 1 year in a team lead or supervisory role (preferably in EdTech). Leadership: Proven track record of team management, coaching, and achieving group targets. Communication: Strong command over written and spoken English, with excellent interpersonal skills. Sales Acumen: Ability to drive high-performance sales teams while maintaining a student-centric counseling approach. Tech-Savvy: Hands-on experience with CRM tools, sales dashboards, and performance tracking systems. Should Have: Excellent problem-solving skills and ability to manage pressure in a high-performance environment. Strong understanding of sales funnels and customer journeys in the education domain. Nice to Have: Background in digital marketing education or counseling. Relevant certifications in counseling, education, or sales management. Requirements Requirements & KPIs: Revenue Responsibility: Oversee team revenue contribution and ensure achievement of collective targets. Team Efficiency: Maintain average team call connectivity (60-80 per counselor/day) and 2-3 hours of talk time. Escalation Handling: Timely and effective resolution of escalated student concerns. Location Requirement: Candidate must be residing in Mumbai. Show more Show less

Working Days: Monday - Saturday Location: Lower Parel (5 minutes from Railway Station) Reports to: Sales Manager / Head of Department Work Mode: 100% Work from Office Why IIDE At IIDE, we are shaping the future of digital marketing education by providing a collaborative, growth-oriented work environment. We value leadership, innovation, and performance. As part of our leadership team, you’ll influence the direction of our student engagement and drive the success of our counseling function. Join us in empowering thousands of learners to achieve their digital career goals. About The Role As a Team Lead – Academic Counseling, you will be responsible for managing and mentoring a team of academic counselors to ensure high conversion rates and optimal student engagement. Your role involves driving performance, strategizing for lead conversion, solving escalated queries, and contributing towards revenue growth. You will be the bridge between leadership and the counseling team, implementing best practices while ensuring a student-first approach. What You'll Do Team Management & Leadership: Lead, mentor, and motivate a team of 6–10 academic counselors. Conduct regular performance reviews, provide actionable feedback, and implement improvement plans. Organize training sessions to upskill the team on counseling strategies, CRM usage, and product knowledge. Strategic Planning & Execution Plan and execute strategies to meet weekly and monthly enrollment targets. Monitor team KPIs including lead response time, talk time, and conversion metrics. Liaise with marketing and operations to ensure alignment of lead quality and batch requirements. Sales & Counseling Oversight Supervise counseling sessions to ensure high-quality engagement with students and parents. Personally handle high-stake or escalated student interactions and ensure successful closures. Provide data-driven insights to management and collaborate on process optimization. Reporting & Analytics Track team performance using CRM dashboards and sales analytics tools. Generate and share performance reports with leadership, identifying trends and improvement areas. Drive CRM discipline and ensure accurate data entry and lead management across the team. Must-Have Who You Are: Experience: 3–5 years in sales or counseling, with at least 1 year in a team lead or supervisory role (preferably in EdTech). Leadership: Proven track record of team management, coaching, and achieving group targets. Communication: Strong command over written and spoken English, with excellent interpersonal skills. Sales Acumen: Ability to drive high-performance sales teams while maintaining a student-centric counseling approach. Tech-Savvy: Hands-on experience with CRM tools, sales dashboards, and performance tracking systems. Should Have Excellent problem-solving skills and ability to manage pressure in a high-performance environment. Strong understanding of sales funnels and customer journeys in the education domain. Nice To Have Background in digital marketing education or counseling. Relevant certifications in counseling, education, or sales management. Requirements Requirements & KPIs: Revenue Responsibility: Oversee team revenue contribution and ensure achievement of collective targets. Team Efficiency: Maintain average team call connectivity (60-80 per counselor/day) and 2-3 hours of talk time. Escalation Handling: Timely and effective resolution of escalated student concerns. Location Requirement: Candidate must be residing in Mumbai. Show more Show less

Job Description Working Days: Monday - Saturday Location: Lower Parel (5 minutes from Railway Station) Reports to: Sales Manager / Head of Department Work Mode: 100% Work from Office Why IIDE: At IIDE, we are shaping the future of digital marketing education by providing a collaborative, growth-oriented work environment. We value leadership, innovation, and performance. As part of our leadership team, you’ll influence the direction of our student engagement and drive the success of our counseling function. Join us in empowering thousands of learners to achieve their digital career goals. About The Role: As a Team Lead – Academic Counseling, you will be responsible for managing and mentoring a team of academic counselors to ensure high conversion rates and optimal student engagement. Your role involves driving performance, strategizing for lead conversion, solving escalated queries, and contributing towards revenue growth. You will be the bridge between leadership and the counseling team, implementing best practices while ensuring a student-first approach. What You'll Do: Team Management & Leadership: Lead, mentor, and motivate a team of 6–10 academic counselors. Conduct regular performance reviews, provide actionable feedback, and implement improvement plans. Organize training sessions to upskill the team on counseling strategies, CRM usage, and product knowledge. Strategic Planning & Execution: Plan and execute strategies to meet weekly and monthly enrollment targets. Monitor team KPIs including lead response time, talk time, and conversion metrics. Liaise with marketing and operations to ensure alignment of lead quality and batch requirements. Sales & Counseling Oversight: Supervise counseling sessions to ensure high-quality engagement with students and parents. Personally handle high-stake or escalated student interactions and ensure successful closures. Provide data-driven insights to management and collaborate on process optimization. Reporting & Analytics: Track team performance using CRM dashboards and sales analytics tools. Generate and share performance reports with leadership, identifying trends and improvement areas. Drive CRM discipline and ensure accurate data entry and lead management across the team. Must-Have: Who You Are: Experience: 3–5 years in sales or counseling, with at least 1 year in a team lead or supervisory role (preferably in EdTech). Leadership: Proven track record of team management, coaching, and achieving group targets. Communication: Strong command over written and spoken English, with excellent interpersonal skills. Sales Acumen: Ability to drive high-performance sales teams while maintaining a student-centric counseling approach. Tech-Savvy: Hands-on experience with CRM tools, sales dashboards, and performance tracking systems. Should Have: Excellent problem-solving skills and ability to manage pressure in a high-performance environment. Strong understanding of sales funnels and customer journeys in the education domain. Nice To Have: Background in digital marketing education or counseling. Relevant certifications in counseling, education, or sales management. Requirements Requirements & KPIs: Revenue Responsibility: Oversee team revenue contribution and ensure achievement of collective targets. Team Efficiency: Maintain average team call connectivity (60-80 per counselor/day) and 2-3 hours of talk time. Escalation Handling: Timely and effective resolution of escalated student concerns. Location Requirement: Candidate must be residing in Mumbai. Requirements Required Experience and Qualifications: 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors’ productivity. Ensuring team productivity is at its highest to achieve monthly targets Show more Show less

Job Description We are seeking a dedicated and knowledgeable Digital Marketing Trainer to join our team. In this role, you will be responsible for delivering engaging digital marketing sessions, enhancing the course curriculum, and keeping it updated with the latest industry trends. You will be instrumental in ensuring a top-notch learning experience for our students, supporting them throughout their educational journey, and contributing to the growth and quality of our digital marketing courses. Key Responsibilities Curriculum Delivery & Development Conduct structured sessions across digital marketing domains including SEO, SEM, Social Media, Email, Mobile Marketing, ORM, and Website Development. Regularly update instructional materials in line with evolving industry trends and technological tools. Customize content and delivery methods to cater to diverse learner segments—students, professionals, and entrepreneurs. Introduce learners to course structures, assessment criteria, LMS platforms, and academic resources. Employ real-world case studies, interactive activities, and project-based learning to strengthen conceptual understanding. Refine teaching methodologies based on feedback and performance metrics. Academic Planning & Faculty Coordination Handle end-to-end academic operations and LMS management. Plan and manage course schedules across batches to ensure seamless delivery. Coordinate with visiting and internal faculty for module alignment and training delivery. Maintain faculty allocation and updated academic records. Examination & Academic Assessment Manage the internal and external examination calendar in alignment with institutional guidelines. Coordinate timely preparation and submission of question papers as per academic and examination requirements. Ensure prompt evaluation, score compilation, and declaration of results. Maintain accurate records of attendance, academic performance, and assessment outcomes, ensuring fairness and adherence to academic standards. Program Quality & Batch Performance Monitor batch performance using key indicators such as CSAT and NPS. Analyze learner feedback to implement batch-specific academic interventions. Career Preparedness & Student Support Conduct structured career readiness sessions on résumé and portfolio development, aptitude training, guesstimates, and interview preparation. Facilitate mock interviews and provide individualized feedback on communication, presentation skills, and personal branding. Guide students in understanding industry expectations, recruitment processes, and job market dynamics. Offer academic counseling and one-on-one mentorship to address learning challenges, enhance soft skills, and support career planning and goal setting. Industry Engagement & Co-Curricular Activities Plan and execute masterclasses, guest lectures, and industry-led sessions to foster practical exposure and professional insights. Organize co-curricular activities such as webinars, competitions, hackathons, and panel discussions to enhance academic learning. Coordinate extracurricular events to promote student engagement and holistic development. Collaborate with industry professionals and internal stakeholders to strengthen academic-industry integration and learning outcomes. Outreach & Institutional Promotion Represent IIDE at college events and academic forums to promote digital marketing education and career opportunities. Maintain professional rapport with college SPOCs to ensure smooth coordination, program delivery, and operational efficiency. Operational Readiness Ensure the availability and functionality of classroom infrastructure, LMS access, and digital tools. Address academic or behavioral concerns in coordination with relevant departments. Requirements Must-Have 3-5 years of practical experience in digital marketing, preferably within an educational setting. Exceptional communication skills with the ability to conduct sessions confidently. Proficiency in both written and spoken English. Strong organizational skills and a commitment to punctuality. Patience and empathy to cater to diverse learning needs. A genuine passion for teaching and digital marketing. Should-Have Experience in customizing course content to meet audience requirements. Skill in developing and evaluating educational tools like MCQs and assessments. Knowledge across various digital marketing domains such as Social Media Marketing, SEO, AdWords, and more. Ability to manage a classroom environment effectively. Nice-to-Have Experience in delivering presentations or pitches in an academic context. Familiarity with the latest trends and tools in digital marketing. Experience working with a diverse range of students. Education: Any graduate or postgraduate degree, with no specific specialization required. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Job Description Work Timings: 7:00 am - 4:00 pm Location: Jai Hind College, Churchgate Why IIDE At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives. We are seeking a dedicated and knowledgeable Digital Marketing Trainer to join our team. In this role, you will be responsible for delivering engaging digital marketing sessions, enhancing the course curriculum, and keeping it updated with the latest industry trends. You will be instrumental in ensuring a top-notch learning experience for our students, supporting them throughout their educational journey, and contributing to the growth and quality of our digital marketing courses. Key Responsibilities Curriculum Delivery & Development Conduct structured sessions across digital marketing domains including SEO, SEM, Social Media, Email, Mobile Marketing, ORM, and Website Development. Regularly update instructional materials in line with evolving industry trends and technological tools. Customize content and delivery methods to cater to diverse learner segments—students, professionals, and entrepreneurs. Introduce learners to course structures, assessment criteria, LMS platforms, and academic resources. Employ real-world case studies, interactive activities, and project-based learning to strengthen conceptual understanding. Refine teaching methodologies based on feedback and performance metrics. Academic Planning & Faculty Coordination Handle end-to-end academic operations and LMS management. Plan and manage course schedules across batches to ensure seamless delivery. Coordinate with visiting and internal faculty for module alignment and training delivery. Maintain faculty allocation and updated academic records. Examination & Academic Assessment Manage the internal and external examination calendar in alignment with institutional guidelines. Coordinate timely preparation and submission of question papers as per academic and examination requirements. Ensure prompt evaluation, score compilation, and declaration of results. Maintain accurate records of attendance, academic performance, and assessment outcomes, ensuring fairness and adherence to academic standards. Program Quality & Batch Performance Monitor batch performance using key indicators such as CSAT and NPS. Analyze learner feedback to implement batch-specific academic interventions. Career Preparedness & Student Support Conduct structured career readiness sessions on résumé and portfolio development, aptitude training, guesstimates, and interview preparation. Facilitate mock interviews and provide individualized feedback on communication, presentation skills, and personal branding. Guide students in understanding industry expectations, recruitment processes, and job market dynamics. Offer academic counseling and one-on-one mentorship to address learning challenges, enhance soft skills, and support career planning and goal setting. Industry Engagement & Co-Curricular Activities Plan and execute masterclasses, guest lectures, and industry-led sessions to foster practical exposure and professional insights. Organize co-curricular activities such as webinars, competitions, hackathons, and panel discussions to enhance academic learning. Coordinate extracurricular events to promote student engagement and holistic development. Collaborate with industry professionals and internal stakeholders to strengthen academic-industry integration and learning outcomes. Outreach & Institutional Promotion Represent IIDE at college events and academic forums to promote digital marketing education and career opportunities. Maintain professional rapport with college SPOCs to ensure smooth coordination, program delivery, and operational efficiency. Operational Readiness Ensure the availability and functionality of classroom infrastructure, LMS access, and digital tools. Address academic or behavioral concerns in coordination with relevant departments. Requirements Requirements Must-Have 2-5 years of practical experience in digital marketing, preferably within an educational setting. Exceptional communication skills with the ability to conduct sessions confidently. Proficiency in both written and spoken English. Strong organizational skills and a commitment to punctuality. Patience and empathy to cater to diverse learning needs. A genuine passion for teaching and digital marketing. Should-Have Experience in customizing course content to meet audience requirements. Skill in developing and evaluating educational tools like MCQs and assessments. Knowledge across various digital marketing domains such as Social Media Marketing, SEO, AdWords, and more. Ability to manage a classroom environment effectively. Nice-to-Have Experience in delivering presentations or pitches in an academic context. Familiarity with the latest trends and tools in digital marketing. Experience working with a diverse range of students. Education Any graduate or postgraduate degree, with no specific specialization required Show more Show less

Why IIDE IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role As the Lead - College Operations (Under Graduate Programs), you will oversee the delivery of IIDE’s undergraduate programs in collaboration with esteemed colleges in Mumbai & outside Mumbai. This role involves managing the end-to-end operations of the courses, ensuring seamless coordination between IIDE, partner colleges, and students while enhancing the overall student experience. You will be instrumental in maintaining high standards of program delivery, student satisfaction, and operational efficiency. What You'll Do Program Oversight: Supervise the seamless delivery of undergraduate programs, ensuring all operational milestones, from onboarding to course completion, are achieved with excellence. Monitor the student lifecycle, focusing on engagement, retention, and satisfaction to uphold IIDE's reputation for excellence. Track and improve key metrics, including CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), achieving high performance benchmarks. College Collaboration Act as the key point of contact for partner colleges, ensuring smooth coordination and alignment on curriculum delivery, infrastructure, and certification processes. Build strong relationships with college faculty and administration to ensure mutual goals are met effectively. Escalation And Issue Management Address and resolve escalations from students, parents, and college representatives with efficiency and professionalism. Monitor daily tasks and responsibilities of the team to ensure alignment with program objectives. Team Leadership Lead and mentor a team of 5- 8 professionals, ensuring seamless operations and promoting a culture of excellence and accountability. Work closely with academic teams to allocate resources effectively, ensuring faculty schedules are optimized while managing costs. Academic Event Management Plan and oversee events such as orientation, guest lectures, workshops, and graduation ceremonies, ensuring successful execution and alignment with program objectives. Ensure effective coordination with college representatives for all academic and extracurricular activities. Process And Operational Efficiency Define workflows and processes to ensure streamlined program delivery and optimal outcomes for all stakeholders. Leverage tools such as ticketing software to manage queries, improve operational efficiency, and provide quick resolutions. Data-Driven Insights Monitor and analyze attendance, assignment submissions, feedback, and retention data to identify improvement areas. Use data-driven insights to implement strategies that enhance student success and optimize program delivery. Stakeholder Collaboration Partner with placement, admissions, and academic teams to ensure seamless integration of efforts and alignment with program goals. Support placement activities to achieve high placement rates and positive career outcomes for students. Career Development Assistance Assist students in resume building, interview preparation, and job search strategies. Offer guidance to help students achieve their career aspirations. Work with students to identify their strengths and interests. Additional Duties Undertake other responsibilities as required within the scope of program management, as directed by senior leadership. Must-Have Who You Are: 8+ years of professional experience in a student-facing or program management role, preferably in education or ed-tech. Proven leadership experience in managing teams of 5-8 members, with a track record of achieving collective goals. Strong problem-solving and analytical skills with a focus on driving innovative solutions. Exceptional communication and stakeholder management skills to handle diverse teams and partners. Positive attitude with the ability to thrive in high-pressure environments and deliver exceptional results. Should Have Understanding of NEP , AICTE, UGC norms. Proficiency in using ticketing software and operational tools for efficient management of queries and processes. Experience in process optimization, resource management, and strategy implementation to improve efficiency. Nice To Have Certifications or training in education management, leadership, or process improvement. Additional experience in managing academic partnerships or programs with external stakeholders. Compensation And Details Compensation: As per company standards Experience: Minimum 8+ years. Age: 29–35 years. Show more Show less

Job Description Work Timings: 10:15 am - 7:15 pm Working Days: Monday - Saturday Location: Lower Parel (5 minutes from Railway Station) Reports to: Team lead / Sales Manager Work Mode: 100% Work from Office Why IIDE: At IIDE, we are committed to creating a supportive and collaborative work environment that fosters both professional growth and meaningful contributions. As a leading institution in digital education, we provide competitive salaries and numerous opportunities for career development. Join our dynamic team and be part of an organization that’s shaping the future of digital marketing education, helping students achieve their career aspirations. About The Role: As an Associate Academic Counselor at IIDE, you will play a key role in guiding prospective students through their educational journey. You will counsel students on IIDE’s digital marketing courses, providing valuable career advice and answering their queries. In addition to managing student communications, you will mentor junior counselors and contribute to meeting set sales targets. This role requires passion for education, a strong ability to connect with students and parents, and the drive to help them succeed in their career paths. What You'll Do: Student Counseling & Guidance : Counsel students about IIDE’s digital marketing courses, helping them choose the right path based on their interests and career aspirations. Communicate with students and their parents both in-person and over the phone, answering their queries and guiding them through the course options. Provide expert advice on career opportunities and guide students through their learning journey. Mentorship & Team Collaboration : Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets. Assist in training new team members and ensure consistent performance across the counseling department. Target Achievement & Reporting : Consistently meet daily, weekly, and monthly targets related to student counseling and course enrollment. Calculate conversion rates and ensure efficient follow-ups with leads. Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales performance. Additional Responsibilities : As a senior counselor, take on additional responsibilities as required, including but not limited to managing complex student queries, handling escalations, and overseeing larger student groups. Must-Have : Who You Are: Experience: 1-2 years of experience in counseling or sales, preferably in the EdTech industry. Skills: Fluent written and spoken English. Communication: Excellent interpersonal skills, active listening, and the ability to engage and inspire students. Sales & Counseling: Interest and experience in sales and educational counseling, with a strong goal-oriented mindset. Tech-Savvy: Familiarity with CRM systems and sales automation tools. Should Have : Ability to manage multiple tasks and priorities effectively in a fast-paced environment. Demonstrated leadership potential and a willingness to take on additional responsibilities as you grow in the role. Nice To Have : Prior work experience in an EdTech company, preferably within a student counseling or sales role. Certifications or knowledge in digital marketing or education counseling. Requirements Expected Deliverables / KPIs: Calls: Minimum 60-80 connected calls per day. Revenue Targets: Consistent achievement of weekly revenue targets in line with batch requirements. Talk Time: 2-3 hours of active talk time per day on average. Location Requirement : Candidate must be residing in Mumbai. Requirements Required Experience and Qualifications: 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors’ productivity. Ensuring team productivity is at its highest to achieve monthly targets Show more Show less

Location: Jagatpura, Jaipur (Partnered Campus) – Campus work is mandatory. Travel is required for partner college visits, business development meetings, and seminars. Work Timings: 10:15 AM – 7:15 PM Working Days: Monday – Saturday Reports To: Team Lead / Sales Manager Work Mode: On-Site Campus Why Join IIDE? IIDE is a global leader in digital marketing education, shaping careers and empowering students in the digital marketing space. As an Associate Academic Counselor in Jaipur, you’ll play a crucial role in guiding students toward the right career path and expanding our institutional partnerships. Key Responsibilities Student Counseling & Guidance: Counsel students about IIDE’s digital marketing programs, guiding them through their learning journey via phone, online platforms, inbound calls, WhatsApp chats, and email communications. Provide career advice by explaining course details, job opportunities, and addressing queries from prospective students and their parents. Business Development: Lead partner college visits and business development meetings to build relationships, enhance visibility, and drive student enrollments. Team Collaboration & Mentorship: Support and mentor junior counselors as needed. Manage complex queries and handle escalations to ensure consistent quality in student engagement. Target Achievement & Reporting: Meet daily, weekly, and monthly counseling and sales targets. Track lead progress, conversion rates, and overall sales activities using CRM and sales automation tools. Report performance and contribute insights for improving team strategies. Requirements Who You Are Must-Have 1-2 years of experience in sales or counseling, preferably in the EdTech space. Fluency in both English and Hindi for effective communication with students and local educational institutions. Strong sales skills with a proven track record in lead generation and conversion tracking. Proficiency in using CRM systems and sales automation tools. Residing in Jaipur and willing to travel for partner visits, seminars, and business development opportunities. Should-Have Ability to build and maintain strong relationships with students and institutional partners. Demonstrated success in meeting sales targets and a collaborative approach as a team player. Nice-to-Have Prior experience in EdTech sales or counseling. Knowledge of digital marketing or relevant certifications in the field. Show more Show less

WHY IIDE IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role The Associate will manage operational, academic, and communication activities for colleges and universities under various Partnership projects. The role includes Digital marketing courses and trainer management, student coordination, content uploading via LMS, reporting, and Confidential links sharing with institutes, trainers, and internal teams (E.g. MOU, Content etc.). Note: This role requires flexible working on Saturdays and Sundays (1st half), depending on project and academic requirements. Occasional travel to the partner colleges may be required. Work location: IIDE campus, Andheri West. Timings: 9:30 am- 6:30 pm Key Responsibilities College/University Project Management: Manage requirements for Partnership/EdTech projects. Handle academic operations from start to finish. Course Monitoring & Student Coordination: Track course progress and share feedback with faculty. Connect with students via Calls, Emails, and WhatsApp. Set up online classrooms and manage institute assets. Content & LMS Management: Upload course material on college portals and IIDE LMS. Ensure timely updates for students and trainers. Trainer Management: Source and onboard trainers (scrapping and outreach). Support trainers and resolve their queries. Internal Communication: Act as a bridge between the College, trainer, and internal teams. Share regular updates on course schedules and guidelines. Reporting & Analysis: Create reports on course progress, engagement, and operations. Analyze student and trainer feedback to suggest improvements. Stakeholder Management: Follow up with colleges, trainers, and teams for smooth operations. Process Planning: Contribute ideas to improve internal processes and project planning. Skills Required Excellent English communication (written and verbal). Interest in student interactions. Strong organization and multi-tasking abilities. Proficient in Google Workspace (Sheets, Docs, Drive). Comfortable with WhatsApp, Zoom, and email automation tools. Active LinkedIn user for trainer outreach. Familiarity with LMS platforms and digital tools. Preferred Qualifications Bachelor’s degree Experience Required 1-2 years of experience Preferably with experience in the education sector or project coordination Additional Information Flexible working on Saturdays and Sundays as per project needs. Weekday compensatory offs may be given, depending on the workload and management policies. Show more Show less

Work Timings: 10:15 am – 7:15 pm Working Days: Monday to Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Performance Marketing Manager Work Mode: 100% Work from Office Age Criteria: Up to 30 years Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As a Paid Media - Sr. Associate at IIDE’s Lower Parel office, you will play a critical role in strategizing, leading, and optimizing paid advertising campaigns across multiple platforms. Your core objective is to generate high-quality leads through performance-driven media buying. This role requires both analytical precision and strategic vision, as well as the ability to collaborate across departments to drive growth through digital advertising. What You’ll Do: Campaign Strategy & Execution: Develop and execute a full-funnel paid media strategy across platforms such as Google, YouTube, Facebook, Instagram, LinkedIn, Quora, and Bing. Create, manage, and optimize paid media campaigns including Search, Display, Video, and Re-marketing ads. Data-Driven Optimization: Track and analyze campaign metrics (CTR, CPC, CPL, ROI) to drive ongoing improvements and growth. Use insights from Google Analytics and CRM to optimize campaigns and target new opportunities. Reverse-engineer media budgets based on lead targets and revenue goals. Creative Collaboration: Write and test ad copies for various platforms; give clear creative briefs to designers and video editors. Strategize and review landing pages and content to maximize conversions and lead quality. Audience & Segmentation: Conduct consumer profiling to define target audience personas and map digital touchpoints. Clean and upload audience databases for custom targeting on platforms like Facebook Ads. Requirements Must-Have: Experience: Minimum 1–3 years in paid media campaign execution with experience managing a small team. Platform Expertise: Hands-on experience with Google Ads (Search, Display, Video), Facebook Ads Manager, Bing, LinkedIn Ads, and Quora Ads. Analytical Skills: Strong understanding of campaign metrics, budget forecasting, and ROI analysis. Proficient in Google Analytics. Communication: Excellent written and verbal communication skills for team coordination and ad copywriting. Technical Skills: Proficiency in MS Excel and Google Sheets for audience segmentation and reporting. Should Have: Strong grasp of keyword bidding strategies, match types, remarketing logic, and landing page testing. Experience strategizing content for ad creatives and landing pages. Nice to Have: Basic knowledge of WordPress, CRM systems, Email & SMS marketing, and marketing automation tools. Ability to ideate growth strategies based on historical campaign performance and market insights. If you’re a results-oriented marketer who thrives in a fast-paced team environment and loves diving into data to drive business growth, we’d love to hear from you. Show more Show less

Job Description Admissions Advisor (Walk-In Interview - Immediate Hiring) Walk-In Interview Details Location : IIDE Corporate Office Address : CHSL, Dhanraj Mill Compound, IIDE, 1st Floor, Dhanlaxmi Industrial Estate, SJ Marg, Lower Parel, Maharashtra 400013 To Ask For : Farwah (HR Team) Timings : Monday to Saturday, 10:00 AM - 7:00 PM (excluding public holidays) About The Role IIDE is conducting walk-in interviews for Admissions Advisors who can assist students in selecting the right programs and guide them through the enrollment process. This role is ideal for candidates with strong communication skills and an interest in sales and education counseling . Key Responsibilities Counsel students about IIDE’s digital marketing courses, helping them choose the right path based on their interests and career aspirations. Conduct one-on-one counseling sessions to assess student needs Convert inquiries into admissions through structured follow-ups Maintain lead databases and ensure seamless CRM updates Requirements Who Can Apply? Freshers and candidates with up to 3 years of experience in sales or counseling Strong interpersonal and persuasion skills Based in Mumbai and willing to work from the office Requirements Required Experience and Qualifications: 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors’ productivity. Ensuring team productivity is at its highest to achieve monthly targets Show more Show less

Job Description WHY IIDE IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role The Associate will manage operational, academic, and communication activities for colleges and universities under various Partnership projects. The role includes Digital marketing courses and trainer management, student coordination, content uploading via LMS, reporting, and Confidential links sharing with institutes, trainers, and internal teams (E.g. MOU, Content etc.). Note: This role requires flexible working on Saturdays and Sundays (1st half), depending on project and academic requirements. Occasional travel to the partner colleges may be required. Work location: IIDE campus, Andheri West. Timings: 9:30 am- 6:30 pm Key Responsibilities College/University Project Management: Manage requirements for Partnership/EdTech projects. Handle academic operations from start to finish. Course Monitoring & Student Coordination: Track course progress and share feedback with faculty. Connect with students via Calls, Emails, and WhatsApp. Set up online classrooms and manage institute assets. Content & LMS Management: Upload course material on college portals and IIDE LMS. Ensure timely updates for students and trainers. Trainer Management: Source and onboard trainers (scrapping and outreach). Support trainers and resolve their queries. Internal Communication: Act as a bridge between the College, trainer, and internal teams. Share regular updates on course schedules and guidelines. Reporting & Analysis: Create reports on course progress, engagement, and operations. Analyze student and trainer feedback to suggest improvements. Stakeholder Management: Follow up with colleges, trainers, and teams for smooth operations. Process Planning: Contribute ideas to improve internal processes and project planning. Skills Required Excellent English communication (written and verbal). Interest in student interactions. Strong organization and multi-tasking abilities. Proficient in Google Workspace (Sheets, Docs, Drive). Comfortable with WhatsApp, Zoom, and email automation tools. Active LinkedIn user for trainer outreach. Familiarity with LMS platforms and digital tools. Preferred Qualifications Bachelor’s degree Experience Required 1-2 years of experience Preferably with experience in the education sector or project coordination Additional Information Flexible working on Saturdays and Sundays as per project needs. Weekday compensatory offs may be given, depending on the workload and management policies. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Job Description Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role As the Lead - College Operations (Under Graduate Programs), you will oversee the delivery of IIDE’s undergraduate programs in collaboration with esteemed colleges in Mumbai & outside Mumbai. This role involves managing the end-to-end operations of the courses, ensuring seamless coordination between IIDE, partner colleges, and students while enhancing the overall student experience. You will be instrumental in maintaining high standards of program delivery, student satisfaction, and operational efficiency. What You'll Do Program Oversight: Supervise the seamless delivery of undergraduate programs, ensuring all operational milestones, from onboarding to course completion, are achieved with excellence. Monitor the student lifecycle, focusing on engagement, retention, and satisfaction to uphold IIDE's reputation for excellence. Track and improve key metrics, including CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), achieving high performance benchmarks. College Collaboration Act as the key point of contact for partner colleges, ensuring smooth coordination and alignment on curriculum delivery, infrastructure, and certification processes. Build strong relationships with college faculty and administration to ensure mutual goals are met effectively. Escalation And Issue Management Address and resolve escalations from students, parents, and college representatives with efficiency and professionalism. Monitor daily tasks and responsibilities of the team to ensure alignment with program objectives. Team Leadership Lead and mentor a team of 5- 8 professionals, ensuring seamless operations and promoting a culture of excellence and accountability. Work closely with academic teams to allocate resources effectively, ensuring faculty schedules are optimized while managing costs. Academic Event Management Plan and oversee events such as orientation, guest lectures, workshops, and graduation ceremonies, ensuring successful execution and alignment with program objectives. Ensure effective coordination with college representatives for all academic and extracurricular activities. Process And Operational Efficiency Define workflows and processes to ensure streamlined program delivery and optimal outcomes for all stakeholders. Leverage tools such as ticketing software to manage queries, improve operational efficiency, and provide quick resolutions. Data-Driven Insights Monitor and analyze attendance, assignment submissions, feedback, and retention data to identify improvement areas. Use data-driven insights to implement strategies that enhance student success and optimize program delivery. Stakeholder Collaboration Partner with placement, admissions, and academic teams to ensure seamless integration of efforts and alignment with program goals. Support placement activities to achieve high placement rates and positive career outcomes for students. Career Development Assistance Assist students in resume building, interview preparation, and job search strategies. Offer guidance to help students achieve their career aspirations. Work with students to identify their strengths and interests. Additional Duties Undertake other responsibilities as required within the scope of program management, as directed by senior leadership. Must-Have Who You Are: 8+ years of professional experience in a student-facing or program management role, preferably in education or ed-tech. Proven leadership experience in managing teams of 5-8 members, with a track record of achieving collective goals. Strong problem-solving and analytical skills with a focus on driving innovative solutions. Exceptional communication and stakeholder management skills to handle diverse teams and partners. Positive attitude with the ability to thrive in high-pressure environments and deliver exceptional results. Should Have Understanding of NEP , AICTE, UGC norms. Proficiency in using ticketing software and operational tools for efficient management of queries and processes. Experience in process optimization, resource management, and strategy implementation to improve efficiency. Nice To Have Certifications or training in education management, leadership, or process improvement. Additional experience in managing academic partnerships or programs with external stakeholders. Compensation And Details Compensation: As per company standards Experience: Minimum 8+ years. Age: 29–35 years. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Job Description Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role As the Senior Associate - Program Management, Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team. What You'll Do Program Oversight: Supervise the seamless delivery of the 11-month PG program, ensuring all milestones, from onboarding to graduation, are met with excellence. Own the entire student lifecycle, focusing on engagement, retention, and satisfaction throughout the program. Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving efforts to achieve and maintain high benchmarks. Escalation And Issue Management Manage and resolve escalations effectively, providing timely solutions to student/trainer concerns. Delegate and monitor daily tasks among team members, ensuring they align with organizational goals and program standards. Team Leadership Mentor & Work alongside a team of 3-5 professionals, ensuring smooth operations and fostering a culture of collaboration and accountability. Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints. Academic Event Management Plan and oversee key program events such as orientation, project presentations, internships, co-curricular activities, and convocation, ensuring they run smoothly and meet objectives. Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations. Process And Operational Efficiency Define and streamline workflows for program delivery, ensuring optimal outcomes for students and trainers. Leverage tools and systems, including ticketing software, to manage queries and processes effectively. Data-Driven Insights Continuously monitor attendance, assignment submissions, internships, placement data, and retention trends to identify areas of improvement. Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness. Industry Engagement Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience. Provide ongoing support to trainers, addressing course delivery-related queries. Career Development Assistant Assist students in resume building, interview preparation, and job search strategies. Offer guidance to help students achieve their career aspirations. Work with students to identify their strengths and interests. Stakeholder Collaboration Work closely with cross-functional teams, including admissions, placement, and academic leadership, to align efforts and optimise outcomes. Partner with placement teams to ensure high placement rates and positive career outcomes for students. Additional Duties Take on other responsibilities within the broad scope of program management as directed by senior management. Must-Have Who You Are: 4-6 years of professional experience in a student-facing role, preferably within education or ed-tech. Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals. Strong analytical skills and a problem-solving mindset, with a track record of driving innovative solutions. Exceptional communication skills with the ability to manage multiple stakeholders effectively. Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude. Should Have Proficiency in using ticketing software and other operational tools for efficient query and process management. Experience in process optimization and implementing strategies to enhance operational efficiency. Nice To Have Certifications or training related to education management, leadership, or process improvement. Additional skills or experience that add value to program delivery and student success. Compensation And Details Designation: Senior Associate - Program Management, Student Success (PG Programs). Compensation: As per company standards Experience: Minimum 4-6 years. Age: 25–35 years. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Job Description Why IIDE? IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role As an Faculty Incharge - Program Management at IIDE Mumbai, you will oversee end-to-end coordination and management for the Bachelor’s of Digital Business (BDB) program. Representing IIDE at partner colleges, you will collaborate with deans, faculty, and students, ensuring smooth operations and delivering an exceptional learning experience. This role involves teaching a course, operational management, student engagement, and academic coordination across various stakeholders. What You'll Do Teaching Deliver engaging lectures on management subjects to ensure conceptual clarity and real-world application. This would include taking 1 subject per semester. Develop and grade assessments, ensuring timely and constructive feedback. Collaborate with the academic team to design and update the curriculum in alignment with industry standards. Program Coordination and Networking Represent IIDE at partner colleges, fostering relationships with deans, faculty members, and students. Act as a key liaison between IIDE and the college for all operational and academic matters. Classroom and LMS Management Oversee classroom setups and ensure proper functioning of physical and digital assets. Manage trainer schedules through Google calendars. Monitor and manage the Learning Management System (LMS) to facilitate seamless course delivery. Student Engagement and Counseling Conduct regular communication with students through calls, emails, and WhatsApp, addressing queries and concerns. Counsel students during the admission season (June to August) to ensure batch strength targets are met. Guide students throughout their academic journey, from onboarding to course completion. Student Orientation and Events Conduct student orientation sessions to familiarize them with the program and its structure. Coordinate with students through CRM, calls, emails, and WhatsApp, addressing any queries or concerns. Plan student activities for holistic development. Industry Engagement Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience. Provide ongoing support to trainers, addressing course delivery-related queries. Academic Monitoring and Feedback Monitor course progress and coordinate feedback with trainers to ensure quality standards. Provide regular updates to IIDE management on program performance and student engagement. Compliance and Reporting Ensure program delivery aligns with IIDE and partner college standards. Generate reports and statistical data on course progress, student feedback, and key metrics. Location Flexibility Work from designated partner colleges in Mumbai and the IIDE Andheri Campus as required. Requirements Who You Are Must-Have 3-5 years of experience in teaching at a college or university. 2+ years of experience in academic coordination, student operations, or a related role. Understanding of NEP, UGC, AICTE norms. Strong written and spoken English communication skills. Excellent interpersonal and networking abilities. Qualification A postgraduate degree in any stream.Phd would be an advantage. Qualification in NET / SET as a Professor would be considered. Should Have Experience in managing educational programs or student engagement initiatives. Proficiency in Google Workspace (Sheets, Docs, GDS, etc.) and CRM tools. Interest in EdTech, teaching and academic operations. Nice to Have Additional certifications or training in program management or educational administration. Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership. Show more Show less

Job Description Work Timings: 10:15 am – 7:15 pm Working Days: Monday to Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Performance Marketing Manager Work Mode: 100% Work from Office Age Criteria: Up to 30 years Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About The Role: As a Paid Media - Sr. Associate at IIDE’s Lower Parel office, you will play a critical role in strategizing, leading, and optimizing paid advertising campaigns across multiple platforms. Your core objective is to generate high-quality leads through performance-driven media buying. This role requires both analytical precision and strategic vision, as well as the ability to collaborate across departments to drive growth through digital advertising. What You’ll Do: Campaign Strategy & Execution: Develop and execute a full-funnel paid media strategy across platforms such as Google, YouTube, Facebook, Instagram, LinkedIn, Quora, and Bing. Create, manage, and optimize paid media campaigns including Search, Display, Video, and Re-marketing ads. Data-Driven Optimization: Track and analyze campaign metrics (CTR, CPC, CPL, ROI) to drive ongoing improvements and growth. Use insights from Google Analytics and CRM to optimize campaigns and target new opportunities. Reverse-engineer media budgets based on lead targets and revenue goals. Creative Collaboration: Write and test ad copies for various platforms; give clear creative briefs to designers and video editors. Strategize and review landing pages and content to maximize conversions and lead quality. Audience & Segmentation: Conduct consumer profiling to define target audience personas and map digital touchpoints. Clean and upload audience databases for custom targeting on platforms like Facebook Ads. Requirements Must-Have: Experience: Minimum 1–3 years in paid media campaign execution with experience managing a small team. Platform Expertise: Hands-on experience with Google Ads (Search, Display, Video), Facebook Ads Manager, Bing, LinkedIn Ads, and Quora Ads. Analytical Skills: Strong understanding of campaign metrics, budget forecasting, and ROI analysis. Proficient in Google Analytics. Communication: Excellent written and verbal communication skills for team coordination and ad copywriting. Technical Skills: Proficiency in MS Excel and Google Sheets for audience segmentation and reporting. Should Have: Strong grasp of keyword bidding strategies, match types, remarketing logic, and landing page testing. Experience strategizing content for ad creatives and landing pages. Nice To Have: Basic knowledge of WordPress, CRM systems, Email & SMS marketing, and marketing automation tools. Ability to ideate growth strategies based on historical campaign performance and market insights. If you’re a results-oriented marketer who thrives in a fast-paced team environment and loves diving into data to drive business growth, we’d love to hear from you. Requirements Qualifications: While formal education and qualifications are important, we care mainly about your attitude, your work ethic, your desire to learn, and your ability to fit into our existing team culture! Fair knowledge of Digital Marketing tools and proficiency in Google Sheets and G-studio. Strong analytical, written communication and research skills and the ability to gather and interpret data to drive decision making. Ability to work independently and in a team environment. You must be incredibly organized and process-driven with a strong eye for detail. Someone who defaults to believing all problems are solvable and is resourceful enough to find a solution using their initiative. Show more Show less