Job
Description
Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for Sprinklr Social Media Monitoring & Analytics Demonstrate experience and a passion for the social media or digital technology universe Experience managing projects in IT, SaaS, Social, Analytics or Software environment Experience working with multi-geo, multicultural delivery teams Experience working on social media management software, customer engagement SaaS, Advertising, Publishing, Planning and Insights SaaS Passion for solving client challenges and commitment to client delight Passion for solving client challenges and commitment to client delight Use of social or digital analysis/engagement tools is a plus (E.g. native social platform insights, google analytics, social listening platforms, social publishing) Adaptable and flexible Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Problem-solving skills Extremely strong communication and presentation skills Roles and Responsibilities: Ensure that every client derives the most value possible from the Sprinklr platform Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform Understand clients business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that clients use cases and functionality are fulfilled Maintain platform relevancy according to changing business needs Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts Collaborate on multiple mediums to high complexity projects simultaneously and complete to a high standards of delivery Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker Provide regular /weekly reports to the customer on project status and progress Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration Qualification Any Graduation
