Ienergizer Pune is hiring GDS Expert Process Trainer - 10 Positions

Key Responsibilities

• Training Delivery:

  Conduct comprehensive training sessions on travel operations, focusing on GDS platforms (Amadeus, Sabre, Galileo) to build employee proficiency in making reservations, managing PNRs (Passenger Name Records), and handling ticketing.

• Content Development:

  Create and update training materials, including lesson plans, presentations, and exercises, tailored to the specific needs of the travel BPO and its clients.

• Needs Assessment:

  Identify skill gaps and training requirements by collaborating with operations teams, conducting Training Needs Analysis (TNA) (TNA) and Training Needs Identification (TNI) (TNI).

• Performance Coaching:

  Provide ongoing coaching, feedback, and support to trainees to help them master GDS tools and processes, and to improve customer service skills.

• Reporting and Monitoring:

  Track and report on trainee progress and training metrics, ensuring high standards of quality and throughput in training programs.

• Stakeholder Collaboration:

  Work with internal stakeholders, such as HR and Operations, and external stakeholders to drive process improvements and provide floor support.

• Knowledge Management:

  Maintain up-to-date knowledge of travel industry standards, fare rules, airline policies, and client-specific requirements.

Required Qualifications

• Experience:

  Proven experience in conducting process training within a fast-paced BPO or operations environment, with a strong background in the travel or airline industry.

• GDS Proficiency:

  Expert-level proficiency and hands-on experience with major GDS platforms like Amadeus, Sabre, and Galileo.

• Domain Knowledge:

  Strong understanding of travel and airline operations, including fare rules, booking systems, and customer service workflows.

• Communication Skills:

  Excellent verbal and written communication skills, including the ability to explain complex travel terms clearly to new agents.

• Education:

  A bachelor's degree in travel and tourism, business administration, or a related field is often preferred.

Contact Person :- Ajit Simon HR, 9975000264