Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Title – Customer Service Executive Function - Customer Experience Job Purpose The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Responsibilities Roles & Responsibilities: Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets. The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention. Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs. Explore business opportunities and faster resolution time with appropriate close looping. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints and grievance handling mechanism. Educational Qualifications Graduate - Any graduate Experience: 2-5 years into Customer Service Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Individual Loan Function/Department: Rural Banking Job Purpose The role entails building and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify Business owners / entrepreneurs in the defined catchment and assess their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Ensure swift disbursal of business loans based on needs assessment of potential and existing clients. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Monitor high collections efficiency through discipline and drive. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Manage a team of field officers, taking responsibility of their development and attrition. Develop and implement livelihood advancement and community development initiatives. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5+ years of relevant rural banking experience. Show more Show less

Job Requirements Job Title: Supervisor - Central EDD Function/ Department: RCU Job Purpose: Supervisor will be responsible for overseeing the day-to-day activities of a team to ensure efficient operations, high performance, and adherence to company policies. The role included managing workflows, providing guidance and support to team members, and ensuring that team objectives align with organizational goals. Roles & Responsibilities Collaborate with teams to enhance the accuracy and effectiveness of central enhance due diligence team. Conduct trend analysis to identify systemic issues, emerging risks, or gaps in controls. Allocate and prioritize alerts and cases among team members to manage workload effectively. Develop dashboard and periodic reports to highlight key findings and patterns. Collaborate with system administrators to calibrate alert monitoring tools by adjusting threshold and rules. Recommend enhancements to workflow and systems to improve detection accuracy and reduce false positive. Provide coaching and training to team members to improve their analytical skills. Act as mentor to analysts, helping them understand regulations and investigation best practices. Share insights on new trends, fraud schemes or financial crime typologies with the team. Ensure the team operate in adherence with compliance polices and regulatory guidelines. Address and resolve team- related issues promptly and effectively and make informed decisions on operational matters, escalating complex issues to management when necessary. Education Qualification: Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS). Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) Experience: 5 to 10 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Debt Manager-Consumer Loans and Cross Sell Function/ Department: Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications: Graduation – Any graduate Experience: 5+ years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Program Manager-Toll & Transit Function/ Department: Toll & Transit Job Purpose The Program Manager would ensure all RUN projects of the business is implemented and monitored on a regular basis. The project team would also look into the data analysis and marketing side of the business. Roles & Responsibilities Program Strategy & Development: Develop and implement the overall strategy for the commercial vehicle FASTag program, including target market segmentation, product positioning, pricing strategies, retention strategies, competitive analysis, wallet sizing etc. Identify opportunities for growth and expansion. Product Management: Review the product life cycle from a business / sales lens and suggest changes to improve customer retention. Portfolio Management: Monitor the performance of the commercial vehicle portfolio, analyze key metrics (e.g., activation rates, churn ratios, partner level performance), and identify trends and areas for improvement. Develop and implement strategies to mitigate risk and optimize portfolio performance. Sales Support: Work closely with the sales teams to develop effective marketing campaigns and sales strategies to drive origination volume. Provide training and support to sales teams on FASTag products and processes. Process Improvement: Evaluate and improve the efficiency and effectiveness of the commercial vehicle FASTag processes. Identify opportunities for automation and streamlining. Reporting & Analysis: Prepare regular reports on the performance of the commercial vehicle FASTag program, including key metrics, trends, and insights. Provide data-driven recommendations to senior management. Vendor Management: Manage relationships with third-party vendors involved in the commercial vehicle FASTag process. Market Research: Stay abreast of industry trends, competitor activities, and related regulatory changes Education Qualification Graduation: Bachelor’s in engineering / technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management Experience: 2 to 6 years of total experience. Show more Show less

Job Requirements Role / Job Title: Elite Banker-NRI Function/Department: Retail Liabilities Job Purpose NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. NR VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Acquisition RM-NRI Function/ Department: Branch Banking Job Purpose Incumbent will work in a field role aligned to the NRI Banking Vertical and report to the regional NRI Field Leadership. Main goal is to attract new customers for the bank in your assigned location. Also work with various stakeholders in the location and the NR business vertical to design and implement local customer acquisition strategies that meet the business objectives. Roles & Responsibilities Drive overall customer acquisition numbers for the designated location Evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery Develop customer acquisition strategies and execute them in local markets and foster customer relationships to attract new customers Build and maintain relationships with local B2B partners to acquire new customers Collaborate with local Branch Network and NRI Business vertical to drive leads to conversion Provide feedback to local field leadership on customer needs and market trends Develop the utilise ability to interact with customers & build trust through telephonic conversations Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Associate Debt Manager-Flows- Micro Finance Function/ Department: Debt Management- Flows- Micro Finance Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI (Equated monthly instalment) from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned. Regularly track the portfolio for specific buckets for the assigned area. Track & control the delinquency of the area, Bucket-wise & DPD (Days Past Due) wise and focus on non-starters. Responsible to allocate and achieve targets from agencies/ in house team. Regularly follow up with the default customers. Ensuring adherence to collection process and legal guidelines. Tracing out absconded default customers and initiate recovery process. Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases. Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report (Management Information System), reviewing of collection feedback on daily, weekly & monthly basis. Education Qualification Graduation: Any Graduation Experience: 3 to 7 years of experience in Flows- Micro Finance Show more Show less

Job Requirements Job Description: Associate Debt Manager-Flows-Consumer Durable Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Debt Management-Flows > Field > Consumer Durables Location: Vijayawada, Andhra Pradesh, India IDFC FIRST Bank is seeking a highly motivated and experienced Associate Debt Manager to join our Retail Banking team. As an Associate Debt Manager, you will be responsible for managing the debt flows of our consumer durable clients in the Vijayawada region. You will work closely with our field team to ensure timely and efficient debt management for our clients. Key Responsibilities Develop and maintain relationships with consumer durable clients in the Vijayawada region Monitor and manage debt flows of clients, ensuring timely and efficient debt collection Collaborate with the field team to identify and resolve any issues related to debt management Conduct regular reviews and analysis of debt flows to identify areas for improvement Provide timely and accurate reports to senior management on debt management performance Stay updated on industry trends and regulations related to consumer durable debt management Qualifications Bachelor's degree in Finance, Business Administration, or a related field Minimum of 2 years of experience in debt management, preferably in the consumer durable industry Strong understanding of debt management processes and regulations Excellent communication and interpersonal skills Ability to work independently and in a team environment Proficient in Microsoft Office and other relevant software If you are a self-motivated individual with a passion for debt management and a desire to grow in the retail banking industry, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Show more Show less

Job Requirements Job Description: Deputy Manager-Acquisition (Household) at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on retail banking, our goal is to empower individuals and businesses to achieve their financial goals and aspirations. Job Title: Deputy Manager-Acquisition (Household) Job Type: Full-Time Job Category: Sales & Relationship Management- Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Bhopal, Madhya Pradesh, India Additional Parameters Minimum 2 years of experience in sales and relationship management in the banking or financial services industry Strong understanding of retail banking products and services Excellent communication and interpersonal skills Ability to work in a fast-paced and target-driven environment Willingness to travel within the assigned territory Job Summary We are seeking a highly motivated and dynamic individual to join our team as Deputy Manager-Acquisition (Household). In this role, you will be responsible for acquiring new customers and building strong relationships with existing customers in the assigned territory. You will be a key member of our retail banking team, working closely with the branch manager and other team members to achieve business targets and provide exceptional customer service. Key Responsibilities Identify potential customers and generate leads through various channels such as referrals, cold calling, and networking Conduct sales meetings with potential customers to understand their financial needs and offer suitable banking products and services Cross-sell and up-sell banking products to existing customers to deepen the relationship and increase revenue Build and maintain strong relationships with customers to ensure customer satisfaction and retention Meet and exceed sales targets and contribute to the overall growth of the branch Stay updated with market trends and competition to identify new business opportunities Collaborate with other departments and teams to provide a seamless customer experience Adhere to all regulatory and compliance guidelines while carrying out job responsibilities Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum 2 years of experience in sales and relationship management in the banking or financial services industry Proven track record of achieving sales targets and building strong customer relationships Sound knowledge of retail banking products and services Excellent communication, negotiation, and interpersonal skills Strong analytical and problem-solving abilities Ability to work independently and as part of a team Proficient in MS Office and CRM software If you are a self-driven and result-oriented individual with a passion for sales and customer service, we would love to hear from you. Join us at IDFC FIRST Bank and be a part of our journey to transform the banking experience for our customers. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Job Title – Branch Manager-Rural Business Unit - Retail Banking Function – Rural Banking Job Purpose The role entails managing and scaling up the Rural banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. Responsibilities Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of assistant branch managers and relationship officers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Secondary Responsibilities Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity. Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Key Success Metrics CASA and TD growth targets, customer acquisition targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 6 -12 years of relevant experience in Rural Branch Banking or allied Business. Show more Show less

Job Requirements Role/ Job Title : Territory Manager - 2 Wheeler Loans Function/ Department : Sales Job Purpose The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger objectives of the bank. Roles & Responsibilities Sourcing and managing channels from the market and acquiring business from them. Ensuring quality portfolio by minimizing delinquency and rejection. Extensive knowledge and understanding of retails assets, products, operations, and current market trends. Identifying the changing market trends, channel development for acquiring business and provide high quality customer service. Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service. Education Qualification Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation : MBA, PGDM Experience : 2+ years of relevant experience Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Description: Deputy Manager-Acquisition (Household) at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, offering a wide range of financial products and services to its customers. With a strong focus on customer satisfaction and innovation, the bank has established itself as a trusted brand in the banking industry. Job Title: Deputy Manager-Acquisition (Household) Job Type: Full-Time Job Category: Sales & Relationship Management- Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Indore, Madhya Pradesh, India Additional Parameters Minimum 2 years of experience in sales and relationship management in the banking or financial services industry Strong understanding of retail banking products and services Excellent communication and interpersonal skills Ability to work in a fast-paced and target-driven environment Proficient in MS Office and CRM software Bachelor's degree in Business Administration, Finance, or a related field Job Summary We are looking for a highly motivated and results-driven Deputy Manager-Acquisition (Household) to join our team at IDFC FIRST Bank. The ideal candidate will be responsible for acquiring new customers and managing relationships with existing customers in the household segment. This is a full-time position based in Indore, Madhya Pradesh. Key Responsibilities Identify and acquire new customers in the household segment through various channels such as referrals, cold calling, and networking Build and maintain strong relationships with existing customers to increase customer retention and cross-selling opportunities Understand the financial needs of customers and recommend suitable banking products and services Achieve monthly and annual sales targets set by the bank Keep up-to-date with market trends and competition to identify new business opportunities Collaborate with other departments within the bank to provide a seamless customer experience Ensure compliance with all banking regulations and internal policies Qualifications Minimum 2 years of experience in sales and relationship management in the banking or financial services industry Strong understanding of retail banking products and services Excellent communication and interpersonal skills Ability to work in a fast-paced and target-driven environment Proficient in MS Office and CRM software Bachelor's degree in Business Administration, Finance, or a related field If you are a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, attractive incentives, and a dynamic work environment. Join us and be a part of our journey towards becoming the most preferred bank in India. Show more Show less

Job Requirements Role/ Job Title: Sales Manager- 2 Wheeler Loan Function/ Department: 2 Wheeler Loan Job Purpose The role entails scaling up the business for the Two-wheeler lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, Information Technology, Credit, Business Intelligence Unit for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Acquisition of 2 Wheeler Loan customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer. Provide regular feedback to RM on opportunities and customer needs. Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Education Qualification Graduation: Any Graduate Post-graduation: MBA Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Officer Place of work -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh Business Unit – Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioral changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications Graduation-Any Post Graduation-Optional Experience 0-1 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: Bachelor's in engineering / technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less