Job Requirements Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Title - Relationship Manager - First Wealth Place of work - Surat Business Unit - Retail Banking Function -Branch Banking Job Purpose -The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables. Roles and Responsibilities --CASA value build up and new client acquisition. '- Ensure effective client engagement leading to cross sell. '- Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherance to the bank policies and compliance. Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Show more Show less

Job Requirements Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 5-10 years experience into Customer Service. Show more Show less

Job Requirements Role/ Job Title: Credit Manager-Rural Credit-Business Banking Underwriting Function/ Department: Business Banking Underwriting Job Purpose To assess, evaluate, review, and approve proposals as a first officer for the business banking relationship which is referred to retail credit. Maintain the service level deliverables agreed with counter parts. Effective portfolio management including regular monitoring, early warning identifications, deferral tracking, renewals and working on appropriate account strategy in conjunction with business team in line with the Banks’s risk appetite Roles & Responsibilities Appraisal of proposals: Credit appraisal of loan application within defined guidelines and accordingly take decision, recommend for approval to higher authorities. To convey a clear opinion/ Highlight Critical risks along with suitable mitigates if any, regarding the acceptability of the proposed transactions/ facilities covering business model, industry risk, structure, Bank Conduct and Financials risk. Awareness of the product proposed, suitability to client requirement Conduct personal discussion with customers. Portfolio Monitoring Timely Renewal Deferral Management EWS Management Customer visits on key customers and high value relationship TAT Maintaining the defined credit and end to end TATs to timely service internal as well as external customers. Education Qualification Graduation: Any graduate Experience: 2-5 years of relevant experience. Show more Show less

Job Requirements Job Title: Data Analyst Function/Department : Data & Analytics Job Purpose The Data Analyst role identifies business needs and builds analytical tools and methods. Will also develop test strategies and will Ensure delivery outcomes for specific business asks on Data Analytics Job & Responsibilities Identify and scope business requirements and priorities through rigorous information gathering and analysis as well as clarification of the solutions, initiatives, and programmes to enable effective delivery. Monitor and integrate emerging technology trends and developments, structured data gathering for the identification of new and emerging technological products, services, and techniques. Specify and create data structures, including the setting of various parameters that can be modified to suit different structured and unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements. Develop and implement guidelines, processes, and norms across the organization for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts Design solution blueprints and structures to guide the development of tech solutions to meet current and future business needs. Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organization. Develop a test strategy and systematic test procedures to verify and ensure that solution meets its design specifications as well as the performance, load and volume levels set out. Identify and evaluate digitization and innovative business opportunities provided by new advancements in data & analytics to establish new services or businesses to bridge the physical and digital worlds. Develop, select and apply analytical tools and advanced computational methods to enable systems to learn, improve, adapt and produce desired outcomes or tasks. Key Success Metrics Development analytical tools and deployment Business use cases Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA) Experience Range: 2 to 5 years Show more Show less

Job Requirements Role/ Job Title: Supervisor-Central EDD Function/ Department: RCU Job Purpose The Central enhance due diligence Supervisor is responsible for overseeing the day-to-day activities of a team to ensure efficient operations, high performance, and adherence to company policies. The role included managing workflows, providing guidance and support to team members, and ensuring that team objectives align with organizational goals. Roles & Responsibilities Collaborate with teams to enhance the accuracy and effectiveness of central enhance due diligence team. Conduct trend analysis to identify systemic issues, emerging risks, or gaps in controls. Allocate and prioritize alerts and cases among team members to manage workload effectively. Develop dashboard and periodic reports to highlight key findings and patterns. Collaborate with system administrators to calibrate alert monitoring tools by adjusting threshold and rules. Recommend enhancements to workflow and systems to improve detection accuracy and reduce false positive. Provide coaching and training to team members to improve their analytical skills. Act as mentor to analysts, helping them understand regulations and investigation best practices. Share insights on new trends, fraud schemes or financial crime typologies with the team. Ensure the team operate in adherence with compliance polices and regulatory guidelines. Address and resolve team- related issues promptly and effectively and make informed decisions on operational matters, escalating complex issues to management when necessary. Education Qualification Graduation: Bachelor of Science (B.Sc.) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM Experience: 07 to 10 Years of Experience Show more Show less

Job Requirements Role/ Job Title: Escalation Manager -Central EDD Function/ Department: Financial Crime - EDD Job Purpose The Escalation Manager will manage escalations effectively, communicate with stakeholders, and implement solutions to mitigate recurring issues. Roles & Responsibilities Manage and resolve high-priority customer escalations by acting as the primary point of contact. Analyze escalation cases to identify root causes and develop action plans to prevent recurrence. Collaborate with cross-functional teams (e.g., customer support, Branch, Branch control team operations,) to ensure timely resolution of issues. Communicate escalation progress, resolution steps, and outcomes clearly and effectively to internal and external stakeholders. Maintain detailed documentation of escalation cases, including resolution steps, outcomes, and process improvements. Monitor trends in escalations to identify systemic issues and recommend process or product improvements. Establish and maintain escalation processes and workflows to improve response time and resolution quality. Provide training and guidance to EDD teams on escalation handling best practices. Prepare reports and metrics on escalation performance and present findings to senior management. Ensure compliance with company policies. Assist in audits, regulatory inspections, and compliance reporting as required. Laise with internal stakeholders serve as a point of escalation for complex cases and provide subject- matter expertise. Strong analytical and investigative skills with the ability to interpret complex data. Prepare regular management information reports on team system performance, trends, and risks. Address escalating complex issues to management when necessary. Monitor the effectiveness of central enhance due diligence systems and recommend improvements or adjustments. Represent the team in cross- departmental meetings, audits, and regulatory reviews. Secondary Responsibilities The Team Leader will oversee and manage a team for identifying, investigating, and reporting of suspicious financial activities and will also look forward for other relevant regulatory requirements. The role involves leading daily operations, enhancing systems, and collaborating with internal stakeholders to mitigate risks effectively. Education Qualification Graduation: Bachelor’s degree any relevant stream Post-graduation: Any Stream Experience: 07 to 10 years of relevant experience. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Job Description: Company Name: IDFC FIRST Bank Job Title: Associate Debt Manager-Flows-Cross Sell Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Debt Management-Flows > Field > Cross Sell Location: Ahmedabad, Gujarat, India IDFC FIRST Bank is seeking a highly motivated and experienced Associate Debt Manager to join our Retail Banking team. As an Associate Debt Manager, you will be responsible for managing debt flows and cross-selling products to our customers in the Ahmedabad, Gujarat region. Key Responsibilities Develop and maintain relationships with existing and potential customers to promote debt products and cross-sell other banking products and services Identify and analyze customer needs and recommend appropriate debt solutions to meet their financial goals Monitor and manage debt flows to ensure timely repayments and minimize risk Collaborate with other departments to ensure seamless customer experience and efficient debt management processes Stay updated on market trends and competitor offerings to provide competitive debt products and services to customers Meet and exceed sales targets and contribute to the overall growth of the Retail Banking department Qualifications Bachelor's degree in Finance, Business Administration, or a related field Minimum of 2 years of experience in retail banking, with a focus on debt management and cross-selling Strong understanding of debt products and services, as well as cross-selling strategies Excellent communication and interpersonal skills to build and maintain relationships with customers Proven track record of meeting and exceeding sales targets Ability to work independently and in a team environment Knowledge of local market and customer preferences in Ahmedabad, Gujarat is preferred If you are a driven and results-oriented individual with a passion for retail banking and debt management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Join our dynamic team and be a part of our mission to provide innovative and customer-centric financial solutions. Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Description: Relationship Manager-KCC at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Relationship Manager-KCC Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Agri Location: Gujarat, India IDFC FIRST Bank is seeking a highly motivated and experienced Relationship Manager-KCC to join our Retail Banking team in Gujarat, India. As a Relationship Manager-KCC, you will be responsible for managing and growing our portfolio of Kisan Credit Card (KCC) customers in the rural and agricultural sector. Key Responsibilities Build and maintain strong relationships with existing and potential KCC customers in the rural and agricultural sector Understand the financial needs of the customers and provide suitable solutions to meet their requirements Cross-sell other banking products and services to increase the overall relationship value with the customers Conduct regular visits to the customers' farms and provide on-site support and guidance Ensure timely and accurate processing of KCC applications and disbursement of funds Monitor and manage the credit risk of the KCC portfolio Collaborate with other departments and teams to ensure smooth and efficient operations Keep up-to-date with industry trends and market developments to identify new business opportunities Requirements Bachelor's degree in Agriculture, Finance, Business Administration or related field Minimum of 3 years of experience in retail banking, with a focus on rural and agricultural banking Strong understanding of Kisan Credit Card products and services Excellent communication and interpersonal skills Proven track record of achieving sales targets and building customer relationships Ability to work independently and in a team environment Willingness to travel extensively within the assigned region Additional Parameters Knowledge of local language(s) and culture in Gujarat, India Familiarity with the agricultural sector and rural communities in Gujarat Understanding of government policies and schemes related to agriculture and rural development If you are passionate about making a difference in the lives of rural and agricultural communities and have the required skills and experience, we would love to hear from you. Join us at IDFC FIRST Bank and be a part of our mission to empower and support the growth of the rural economy in Gujarat. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Corporate Salary) Function/ Department: Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of corporate salary accounts for a designated geography. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of new to bank Corporate Salary account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality corporate salary accounts in terms of constitution, segments and product mix Register, activate and fund the accounts within 3 months of opening Engage customers with multiple products at the time of account opening (viz: Mobile banking / Net banking registration / RD- FD activation) Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to Sales Manager on opportunities and customer needs Ensure adherence to selling norms, account opening formalities and KYC norms Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the bank's policy Preparation of wish list of customers through promotional activities Generating leads for family accounts and other cross sell products Proactive resolution of customer queries Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Requirements Job Title - Associate Manager-Acquisition(Current Account Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Compensations - Best in class in the industry. In addition valuable service awards would apply. Job Purpose The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Job Title – Collection Manager – Credit Cards Business Unit - Retail Banking Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Primary Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service Leverage in-house synergies through collaboration with internal stakeholder Educational Qualifications Graduate - Any Post Graduate - Any Experience 4 or more years of experience in collections Show more Show less