IDAM Customer Identity & Access Management (CIAM) Analyst

Position Title: Functional Consultant SAP Customer Data Cloud (Gigya)

Location:

Job Type:

Reports To:

Dotted Line Reporting:

Department:

Position Responsibilities

(100% Allocation Across the Following Responsibilities)

• Collaborate with business stakeholders to gather, analyze, and document requirements for customer identity and access management (CIAM), consent management, and preference management processes.
• Translate business requirements into functional specifications and workflows for SAP Customer Data Cloud (Gigya).
• Analyze existing processes and identify opportunities for improvement using SAP CDC capabilities.
• Configure and support SAP CDC functionality, including customer registration flows, consent forms, and preference management settings.
• Act as the functional point of contact between business users and technical teams, ensuring alignment between requirements and solution delivery.
• Work with stakeholders across departments to evangelize SAP CDC capabilities, drive awareness, and promote adoption of its features and functionalities.
• Provide guidance to business teams on how to best leverage SAP CDC to enhance customer experiences, streamline operations, and ensure compliance with data privacy regulations.
• Assist with the integration of SAP CDC with enterprise applications such as ERP, CRM, e-commerce platforms, and mobile applications.
• Support the implementation of authentication and authorization protocols such as OpenID Connect and SAML to meet business and security requirements.
• Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) by supporting the configuration of consent management and data protection features in SAP CDC.
• Conduct functional testing, validation, and UAT (User Acceptance Testing) to ensure solutions meet business needs.
• Document functional workflows, use cases, and training materials for business users and stakeholders.
• Provide ongoing support and troubleshooting for SAP CDC solutions, ensuring smooth operations and user satisfaction.
• Stay informed about SAP CDC product updates, new features, and industry trends to recommend enhancements and best practices.

Organizational Relationships

• Reports directly to the ZICC-based IDAM Enablement & Integration Lead.
• Dotted-line reporting to the US-based Head of CIAM.
• Closely interact with the US-based IDAM/CIAM teams to ensure global alignment.
• Part of the global Technology Risk Management organization under the CISO.
• Collaborate regularly with ZTD Infrastructure teams, including:
• Platform Services
• IT Service Desk & Site Services
• Global Network Services
• Digital Workplace Services
• Interact with external vendors and partners providing software, services, or APIs that require integration with IDAM systems (including requirement establishment, contract negotiation, and technical integration).
• Work with implementation partners responsible for deployment, configuration, and maintenance of integrated solutions within Zoetis IT landscape.

Education and Experience

Education:

• University Degree in Business Administration, Information Systems, or related field (required).
• Desirable certifications include:
• SAP Certified Development Associate SAP Customer Data Cloud
• Certified Information Systems Security Professional (CISSP)
• AWS/Azure Cloud Architect Certification

Experience:

• Minimum of 4+ years in Information Systems.
• 4+ years of hands-on experience with CIAM, including authentication and authorization management.
• 3+ years of experience in SAP CDC (Gigya) architecture, design, and implementation.
• 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health.
• Proven experience working in global teams across multiple time zones.
• Experience contributing to medium to large-scale, global IT projects.
• Demonstrated ability to work effectively within diverse technical teams.

Technical Skills Requirements

This is a detail-oriented, functional role with elements of project management and coordination. The ideal candidate will possess the following:

• In-depth understanding of CIAM, consent management, and preference management principles.
• Proven ability to analyze and translate business requirements into functional specifications and solution designs.
• Hands-on configuration experience with SAP CDC (Gigya), including:
• Registration flows
• Consent forms
• Preference settings
• Familiarity with authentication standards such as OpenID Connect and SAML.
• Experience integrating SAP CDC with enterprise systems (ERP, CRM, e-commerce platforms).
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their application in CIAM solutions.
• Strong problem-solving and analytical skills with business process improvement focus.
• Ability to promote enterprise solutions and drive adoption among stakeholders.
• Excellent documentation skills (workflows, use cases, training content).
• Strong communication and interpersonal skills for cross-functional collaboration.

Soft Skills & Communication

• Strong analytical thinking, communication, and interpersonal collaboration.
• Must be fluent in both written and spoken English.
• Able to communicate effectively across technical and non-technical audiences.

Physical Position Requirements

• Must be available to work from

  1 PM IST to 10 PM IST

  , with

  a minimum of 3 hours of daily overlap with the US Eastern Time Zone

  .