IAM Operations Analyst

Job Description

Report to Manager Take end-to-end ownership of customer issues, including initial troubleshooting, identification of cause, and issue resolution. Provide well-thought-out and reliable direction, both in all terms, to help customers integrate SSO and MFA. Support Identity Access management cases and Directory Services group in Service Now, including Customer side when is need it. Monitor scheduled jobs, account aggregations, active workflows, as defined in the IAM Operations Manual. Acknowledge and review Incident/request tickets assigned by the Incident Management Tool. Build test cases as defined in the IAM Operations Manual. Collect Role data for disconnected applications from application teams for annual access certification. Certificate renewal, Shared keys creation, and renewal keys. Onboarding new applications. Work on Customer cases for login issues, MFA, or any disconnect application for customer side. Maintain existing and create new SOPs, Flow chart or any Tech Documentations. Help training end-users and colleagues. Respond to and resolve SSO and MFA related incidents, including login issues, authentication errors, and access problems. Help with user provisioning and deprovisioning related to SSO and MFA access levels. Provide technical assistance to users regarding SSO and MFA login procedures, password reset, and device registration. Resolve complex SSO and MFA integration issues across several applications. Maintain SSO and MFA configurations within the chosen platform, ensuring security policies are followed. Monitor SSO and MFA systems for performance issues, potential security threats, and user activity. Load Role data for disconnected applications into certification system (IIQ) for annual access certification Configure and Stage Certification Provide end-user support when, for questions related to access certification campaign process for annual and quarterly access certification. Follow up with users with open Access Certification Tasks to remind them of outstanding tasks and assist with tool navigation and questions. Kickoff and Closing Certification data for Audit. Create Access Certification Reports Forward Certification reports to HR for quarterly contractor certification or disconnected application owners for annual certifications. Identify opportunities for improvements and carrying out detailed analysis of trends. Be a subject matter expert within support for OpsIAM. Required Qualifications: Bachelors degree in management information systems, Computer Science, a related IT field or open field with an IT experience. Experience administering and supporting Sail Point, or similar solutions. Experience working knowledge of SSO, PAM, AD/AAD, and MFA. Experience Jira/Kanban methodologies. Skills: Experience with REST API integration, working knowledge with: Microsoft Word, Excel, PowerPoint, Power Apps, PowerBI, ServiceNow ITSM, GitLab, DevOps, SharePoint, Postman, SQL Server management. A familiarity with usage scenarios of professional experience with one or more scripting/programming languages such as SQL, Bash, PowerShell, C++, Java, Python, JavaScript, C #, JSON, .NET to integrate solutions, increase capabilities, identify opportunities, and ease administration. Comfortable leading change in areas outside of subject matter expertise. Good Customer skill and communication. Experience supporting and troubleshooting cloud-based directory service such as Active Directory Services, Azure, SSO, MFA, ADFS, Okta or Auth0. Experience with manual and automated testing principles, methodologies, techniques, and tools, such as Selenium, Junit or similar. Benefits: The ability to collaborate with, learn from colleagues in a highly complex, global organisation. We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities. Hybrid work-from-home and at a determined Rockwell Automation facility. Corporate Social Responsibility opportunities, Support from our 24/7 employee assistance program. Primary work location: Noida/Pune/Bangalore, India. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-SK2#LI-Hybrid #LI-Hybrid #LI-SK2