IAM Engineer

Qualification & Experience

Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

2+ years providing customer-facing technical support (Web based products or e-commerce preferred)

Candidates with lesser experience will be considered for appropriate roles.

In order to be successful in this role, we need someone who has:

Must have experience installing, implementing, or maintaining one (or more) of the following:

• LDAP/Active Directory
• SSO (e.g. SAML, SiteMinder)
• Email Infrastructure
• Web Services (consuming or providing) (SOAP, REST)
• Data Extraction Technologies (e.g. JDBC, ODBC)
• Network infrastructure

Any bi-directional, automated integration between two systems

Working knowledge of the components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g. MySQL, Oracle)

Experience administering: Linux/Unix OR Microsoft Server

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanour when handling complex customer & internal issues

An understanding of ITSM, ITIL, or CMDB

Skills:

Preferred Skills

Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)

Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta

Familiarity with Eclipse IDE

Experience troubleshooting and optimising web application performance

Previous experience in software development or software consulting.

Experience providing SaaS support is desirable.