I2P Change & Communication Specialist

Role Purpose

Execute effective communication and change management activities to support the Invoice to Pay (I2P) functions transformation initiatives and continuous improvement programs. This role facilitates clear and engaging communication between I2P and stakeholders/end-users globally, ensuring seamless adoption of process changes while enhancing user experience through engaging content and knowledge management. This position reports to the Global I2P Experience and Enablement Lead.

Accountabilities

• Communication Management:

Execute comprehensive communication plans for I2P process changes and improvements

Create compelling content for multiple channels including Viva Engage, knowledge bases, and internal platforms

Support project communications timeline and deliverables across global stakeholder groups

Maintain and update FAQ repositories and how-to knowledge articles for optimal user self-service

Produce engaging user training videos and tutorials using AI-powered video creation technologies

• Change Management Support:

Execute change management activities for I2P process transformations and system implementations Collaborate with process owners to identify communication needs and change impacts

Develop training materials, user guides, and process documentation

Monitor and report on communication effectiveness and user adoption metrics

• Stakeholder Engagement:

Work cross-functionally with I2P teams, and end-user community to understand communication requirements

Support knowledge sharing sessions and support continuous improvement initiatives

Gather feedback from stakeholders to enhance communication approaches and content quality

Capabilities required / expected in the role

We expect that in this role, the I2P Change and Communication Specialist I2P must possess and demonstrate certain key capabilities to enable him-/herself to perform in the role successfully

As a Communicator, he/she must have:

Exceptional written and verbal communication skills with ability to simplify complex processes

Creative content development capabilities across multiple digital platforms

Strong storytelling abilities to drive engagement and change adoption

Proficiency in visual communication and basic graphic design principles

Video content creation skills with experience in AI-powered video generation tools

As a Change Enabler, he/she must have:

Understanding change management principles and their practical application

Building stakeholder buy-in through targeted communication strategies

Adapting communication styles to diverse audiences and cultural contexts

Supporting training and capability building initiatives

As a Collaborator, he/she must be:

Effective team player with strong interpersonal skills

Self-motivated with ability to work independently in a matrix organization

Detail-oriented with excellent project management capabilities

Adaptable and eager to learn new tools, processes, and methodologies