Human Resources Support Specialist

Hi,

We are hiring for Human Resources Support Specialist

Responsibilities:

• Respond to HR-related employee queries via a case management system promptly and accurately, meeting SLA requirements.
• Act as the first point of contact for routine HR questions and escalate complex issues to relevant internal teams.
• Maintain updated and accurate employee documentation and records.
• Route employee requests to appropriate HR teams using defined workflows and tools.
• Ensure adherence to HR policies and SOPs across processes.
• Support Tier 1 administrative and operational tasks across various HR platforms.
• Maintain productivity and service quality standards.
• Identify and suggest improvements for knowledge base articles and employee self-service documentation.

• Requirements:

• 5+ years of experience in customer service, administration, HR operations, or shared services.
• Strong attention to detail and high accuracy in data handling.
• Ability to work independently while managing and prioritizing multiple tasks.
• Professional, clear verbal and written communication skills.
• Experience with HR tools such as Workday, ServiceNow, or similar platforms is an advantage.
• Strong working knowledge of Microsoft Office tools.

• Skills:

• Excellent communication
• Customer service orientation
• Collaboration
• Strong documentation and record-keeping skills

HR systems familiarity (Workday, ServiceNow)

Exp:5-8 years