Human Performance Practitioner

Job Description

Role & responsibilities : Graduation: I dont understand the ask here. We need minimum criteria of Graduation no specific date or year Shift timings: EMEA shift for now (We need people who are flexible shift Linde has global countries in scope) Please set the right expectation from the beginning Work mode: Hybrid 2 or 3 days Work from Office. Purely depending on business requirements Work location: BDC10 current location and BCD9 – Plan to move in the near future Any specific things need to be added to the suppliers: Good coms skills is a MUST. Email Writing Skills Responsibilities:- 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare ‘minutes of meeting’. 5. Ensure DTPs and JA’s are followed and updated regularly and train the team members on process updates. 6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Preferred candidate profile : Payroll or EDM Knowledge International call experience SAP Experience (Optional) Ready for any shift Good Communication Transaction processing Knowledge