HTE SP Routing L3- Mumbai

Job Overview

• We are seeking a highly skilled and mo1vated High Touch Engineer to support Cisco’s
  

• The successful candidate will be responsible for providing excep1onal technical support
  

• Leads the technical deliverables of Expert Care services (HTEC) and first escala1on
  

• HTTS CSE’s on reac1ve technical issues on assigned engagement(s).
• Collaborate with Cisco’s Technical Assistance Centre (TAC), Engineering teams to resolve
  

• issues.
• Be the conduit between customer and other Cisco en11es (TAC/HTTS, BU, SE, DE, NCE,
• Escala1on etc) and work hand in hand with them for faster issue resolu1on.
• Leads RCA effort, and as well as documenta1on and presenta1on of the same to
  

• Drive recreates in Cisco lab.
• Covers maintenance windows or any other pre-planned off-hours network ac1vity.
• Provides technical, product and protocol level trainings to customer and HTTS teams as
  

• arise
• ParCcipates in weekly customer SR review mee1ngs organised by HTOM.
  

• Strong knowledge of SP rou1ng protocols such as BGP, ISIS, OSPF.
• Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE
  

• Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.
• Expert level knowledge & Troubleshoo1ng on Cisco SP pla]orms and so^ware- ASR9K,
  

• Moderate to advanced knowledge of Network Automa1on and programmability, SDN
  

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years
  

• Minimum of 5 years of experience in suppor1ng Cisco Service Provider rou1ng products.
• Proven experience in troubleshoo1ng complex network issues in large-scale service
  

• Expert level (e.g. CCIE) or equivalent relevant experience desired