HR Training Specialist - Retail

5 - 7 years

8 - 10 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Identify training needs specific to retail operations and customer-facing roles.
Develop and deliver training modules on sales techniques, product knowledge, and customer service excellence.Conduct onboarding programs for new joiners and refresher training for existing employees.Drive training initiatives to improve conversion rates, upselling/cross-selling, and overall store performance.Monitor training effectiveness through performance KPIs, feedback, and mystery audits.Build and maintain a training calendar across multiple stores and regions.Partner with retail managers to align training with business goals.Manage external training partners/vendors for specialized retail programs.

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Mizizi Management System Pvt. Ltd. logo
Mizizi Management System Pvt. Ltd.

Technology / Management Consulting

Nairobi

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