HR Support Associate

Role: HR Support Associate

Location:

About Wisemonk

Wisemonk is Indias #1 Employer of Record platform helping global companies hire, pay, and manage top talent in India compliantly and effortlessly.

Role Overview

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Key Responsibilities

• Own and manage all employee tickets on Intercom from payroll queries to policy clarifications
• Ensure 100% resolution with clear communication and quick turnaround time
• Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
• Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
• Track response and resolution time; identify ways to reduce them
• Maintain a helpful, professional tone in all interactions

What Were Looking For

• Excellent written and verbal communication
• High ownership mindset you dont let issues linger
• Ability to grasp HR/payroll nuances quickly
• Strong coordination and follow-through
• 01 years experience; freshers welcome if academically strong and fast learners

Why Join Wisemonk

• Be part of a high-growth team reimagining global employment
• Work with speed, precision, and extreme ownership
• Learn fast, grow fast and make a real impact