HR Support Associate

As an HR Support Associate at Wisemonk, located in Seshadripuram, Bengaluru, your main responsibility will be to address and resolve all employee concerns through Intercom. You will play a vital role in ensuring that queries, issues, and requests from employees across India are handled promptly, accurately, and with a compassionate approach. Your key responsibilities will include ensuring a 100% resolution rate with clear and timely communication, maintaining logs of all tickets, updating FAQs, and escalating recurring issues for permanent solutions. You will also be expected to track response and resolution times, and proactively identify ways to streamline and expedite the process. Additionally, maintaining a professional and helpful tone in all interactions is essential. The ideal candidate for this role should possess excellent written and verbal communication skills, demonstrate a high ownership mindset by promptly addressing issues, exhibit strong coordination and follow-through abilities, and have at least 1 year of relevant experience. Freshers with exceptional academic backgrounds and quick learning abilities are also encouraged to apply. Joining Wisemonk will give you the opportunity to be a part of a rapidly growing team that is reshaping the landscape of global employment. You will be expected to work with speed, precision, and a strong sense of ownership. This role offers a platform for continuous learning, rapid growth, and the chance to truly make a significant impact.,