HR Support Associate

As a highly motivated and detail-oriented Avature HR Support Associate with 5+ years of experience in HR systems support, your role will involve serving as the primary support contact for the Avature platform. You will work collaboratively with HR stakeholders, IT teams, and end-users to ensure the platform operates efficiently and aligns with HR business needs. Your responsibilities will include: - Providing Tier 1 and Tier 2 support for end-users of the Avature platform. - Troubleshooting technical issues and escalating complex problems when necessary. - Maintaining service-level agreements (SLAs) for issue resolution. - Customizing workflows, forms, templates, and reports within Avature to meet evolving HR needs. - Performing regular system audits to ensure data accuracy and compliance. - Managing user access, permissions, and role configurations. - Developing and conducting user training sessions on Avature features and updates. - Creating and maintaining comprehensive support documentation, including user manuals and FAQs. - Serving as a subject matter expert (SME) for internal users. - Performing data entry, integrity audits, and validation routines. - Creating custom reports and dashboards using Avature's reporting tools to support strategic HR decision-making. - Collaborating with HR and IT to identify and implement process automation opportunities. - Providing actionable feedback to improve system usability and efficiency. - Assisting in testing and deployment of new functionalities and system releases. - Assisting in integrating Avature with other HR and enterprise platforms. - Supporting cross-functional HRIS projects and system rollouts. - Staying current with best practices in HR technology and digital tools. Minimum of 5 years of professional experience in an HRIS or technical support role is required, with hands-on experience with Avature being highly preferred. You should have proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), experience with SharePoint, Visio, and reporting/BI tools, and an understanding of HR systems integration and data management principles. Strong verbal and written communication abilities, attention to detail, analytical thinking, and the ability to manage multiple priorities in a dynamic, remote work environment are essential for this role. This job is Full Time and located in Bengaluru.,