HR Support Associate

As an Avature HR Support Associate, you will play a crucial role in ensuring the smooth operation of the Avature platform and meeting the HR business needs. Your responsibilities will include: - Providing Tier 1 and Tier 2 support for end-users, troubleshooting technical issues, and maintaining service-level agreements for issue resolution. - Customizing workflows, forms, templates, and reports within Avature to align with evolving HR needs, conducting regular system audits, and managing user access and permissions. - Developing and conducting user training sessions, creating comprehensive support documentation, and serving as a subject matter expert for internal users. - Performing data management tasks, creating custom reports and dashboards using Avature's reporting tools, and supporting strategic HR decision-making. - Collaborating with HR and IT teams to identify and implement process automation opportunities, providing feedback to enhance system usability, and assisting in testing and deployment of new functionalities. In terms of qualifications, you should possess: - Minimum of 5 years of professional experience in an HRIS or technical support role, with hands-on experience in Avature being highly preferred. - Proficiency in Microsoft Office Suite, experience with SharePoint, Visio, and reporting/BI tools, and an understanding of HR systems integration and data management principles. - Strong verbal and written communication skills, with a track record of delivering clear documentation and effective training to non-technical users. - High attention to detail, analytical thinking, and the ability to manage multiple priorities in a dynamic, remote work environment. Please note that the job type for this position is Full Time and the job location is in Bengaluru.,