HR Service Center Rep, Sr

Job Description

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained Tracks all customer contacts and follows up to ensure satisfactory resolution Serves as a first-level contact for most Human Resources administration issues Helps other team members as required Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment